Absolutely perfect Absolutely perfect Not necessarily a simple situation: delivery of a product from the USA to France, not imported by the manufacturer. The delivery was impeccable and what can I say about the customer service... There was a glitch during delivery and the customer service was way above the standards of customer services we know in France. Listening, caring, active, reactive... I'm impressed and I'll definitely call on them for my next import if the product is in the catalog! A huge thank you to the whole team!

Great service, great product! I bought a pair of Under Armour Charged Impulse 2 Women's trainers and they arrived promptly (even with covid shipping delays in Australia!) and packed securely. Great range of trainers and would shop at Big Apple Buddy again. Follow up email and tracking of delivery was great. Being an Australian customer, I would recommend buying from BAB if you don’t live in the US.

Great concept and excellent customer service I ordered a pixel 6 for shipping to Denmark, and had a nice back and forth with their customer service regarding the lead time from best buy. Due to unforeseen circumstances I had to cancel the order, and having used traditional mail forwarders in the past I was worried this would be a huge hassle. Not so with these guys! Very helpful and speedy handling of refund minus a service and card fee which makes sense (during the weekend no less). Looking forward to buying stuff from them the future and not deal with old school mail forwarders again!

Needed Beats Fit Pro as a Christmas… Needed Beats Fit Pro as a Christmas present. Could only get them from USA. Ordered Thursday and received an email confirming Monday delivery. I was sceptical this would happen - but it did! I was impressed and then to receive a personal email asking if everything was OK was even more impressive. I would not hesitate to recommend Big Apple Buddy. Exceptional customer service in my view and will use again.

Thank you so much for an excellent and professional service Thank you so much for an excellent service. I have trusted you to purchasing on my behalf an Acer Chromebook 713 in the US and deliver it to Melbourne Australia. It was a hustle free professional transaction with a fast delivery time during this bust pre Xmas period. Appreciate you small touch (Big smile for me) a hand written message from sweet Phillis and the BAB Team. A small touch that goes long way. Love you all Seasons Greetings and Happy New Year Hugs