Pretty ridiculous Pretty ridiculous. I understand complications due to covid, but it takes them 2 days to respond to emails. It was 10 days and I had not received my order which is fine... only if when I emailed they responded. At that point, I asked if I could cancel my order. Then they ask" would you like 30% off" then when I say no I want my money back, they start to ship. Waste of money. They still haven't come. 100 Canadian dollars down the drain

Terrible customer service!! I returned the sunglasses because they didn't fit me, There was nothing wrong with them. Sent an email asking about the return and refund process, they reply to my email 5 days later telling me to ship the glasses first, then they will refund the money. I shipped back the glasses on 01/23, USPS delivered the package on 01/24 its been 3 weeks and no refund, I have sent multiple emails asking for a status, no answers, nobody replies my emails, so now I have no sunglasses, my credit card charged and NO answers from Jade Black.

Absolutely terrible company and… Absolutely terrible company and experience. Ordered once, glasses broke. Ordered another time and they didn’t ship after a month and then got refunded. Don’t waste your money on this terrible company with false promises. The reviews prove this as a fact. When a company has almost 50% bad reviews dont waste your time.

Title: Warning: Scam Alert for Online Purchases This website is a scam; do not purchase. I bought two glasses from it in November, and they have taken my money but not sent the product. I've emailed them several times. As I am based in the UK, I tried to contact the phone number on their website, which does not work. Do not buy anything from this website; they will take your money and not send you the product. Avoid at all costs if you do not want to be ripped off and out of pocket.

Very impressed with the products Very impressed with the products! Great quality sunglasses, and what’s even better about these guys is when I had a small issue with one of the items I received, they responded right away. I highly recommend purchasing from Jade Black. I’m greatly satisfied with the products and even more satisfied with their customer service.