Terrible customer service!! I returned the sunglasses because they didn't fit me, There was nothing wrong with them. Sent an email asking about the return and refund process, they reply to my email 5 days later telling me to ship the glasses first, then they will refund the money. I shipped back the glasses on 01/23, USPS delivered the package on 01/24 its been 3 weeks and no refund, I have sent multiple emails asking for a status, no answers, nobody replies my emails, so now I have no sunglasses, my credit card charged and NO answers from Jade Black.

Worst Service, worst customer care I placed an order few months ago but the order didn't arrive, so after taking 1 month for them to reply to my email, they said they will send me a replacement which didn't arrive either. I tried to sending a couple of emails to them for past 2 months but no reply. So, I contacted them on insta which took them a day to reply, and they said they'll send another replacement which I said no to because I was tired of waiting and lost interest. So, I requested a refund which they kept on airing me on Instagram. They are airing each and every message from me on Instagram. Worst service, worst customer care, bad at everything. I didn't expect this from Jose

Title: Warning: Scam Alert for Online Purchases This website is a scam; do not purchase. I bought two glasses from it in November, and they have taken my money but not sent the product. I've emailed them several times. As I am based in the UK, I tried to contact the phone number on their website, which does not work. Do not buy anything from this website; they will take your money and not send you the product. Avoid at all costs if you do not want to be ripped off and out of pocket.

Excellent products Great products and great customer service. I ordered a pair of sunglasses from the first collection they made, back in February. Five months later, I noticed an issue and brought it up to their customer service. Despite being outside of their refund/return window, they worked with me to rectify the issue. I've ordered two more pairs of sunglasses from the summer collection and will gladly continue to do business with this company.

Where is my order Where is my order? I ordered sunglasses on 22-06 and haven’t received any shipping information. When queried I was told it will be sent as fedex priority and was given 15% off my next purchase.but still no news on shipping. I have emailed them again but no answer to my email . Never experienced this before with any other companies. Very disappointing!!!!!