Appalling in every way… Absolutely appalling service and WILL NOT GIVE ME MY MONEY BACK DESPITE TELLING ME THEY HAVE RECEIVED MY RETURN - I got an email saying refund in 3-5 days. I’ve emailed and called and no help whatsoever. A really unethical company and I RECOMMEND DO NOT BUY THEIR PRODUCTS

Demanding more money but not sent the items paid for Paid for two items and the money came directly out my account. Have only been sent one item and have been asked for more money for the item that’s yet to be shipped. Spoke to multiple representatives on the customer service team - Julie and memory both kept telling me ‘we don’t have your money, contact the bank’ but the bank has said the merchant has taken the payment already. so I’m out of money, no item and apparently it’s my fault LOL. Will never shop here again and if I could give 0 I would

I was helped with patience and time I was helped with patience and time. It was a nice experience and my problem was solved!

No refund for my return Returned an item over a month ago, Free People confirmed they received my return but I have still not received my refund. After multiple calls, they keep saying they will escalate to head office and I will hear back in 3 days. Head office do not get in touch!!! Really frustrating - quick to take your money then don't give it back. Would avoid ordering from here.