I purchased a sweater from Free People… I purchased a sweater from Free People and received the wrong item. I called them and they sent the correct item. I returned the wrong item to a Free People store with one of the stores managers. Fast forward a few months and they are having a sale so I order a few things and my order is canceled. I then call the the company and am told that I can no longer order from them because I never returned the wrong item. I go to the store where I returned item and explain the situation to the new manager what the problem to see if I could get a copy of the return receipt. She said they only go back so far in their system. Makes no sense to me because something was returned and I do not steal clothes. I have been in touch with customer service several times with no resolution. I di return to the store one more time and spoke with another new manager and was told they have problems with their warehouse staff stealing items. That still does not solve the problem for me because I do not steal clothes nor do I have to and I do not like the idea that I am blocked from purchasing anywhere. Moral to this review is do "DO NOT ORDER FROM FREE PEOPLE OR ANY OF ITS SISTER COMPANIES".

Absolutely appalling customer service! Absolutely appalling customer service!! Item returned more than 4 weeks ago, tracking information sent but no-one from customer service will answer my query! Head office stated will respond within 3 days its now 5 days and no response!! 2 items in 2 weeks returned as faulty!! Wrong sizes sent out, wrong items sent out then can’t get what you originally ordered, company has just gone down hill!!!!!

My 2 orders :FP16868522, FP16936390 My 2 orders: FP16868522, FP16936390 went missing. I attempted to chat with "Amrita" to present my claim, but have been cut off. I cannot recommend Free People Customer service, or to even shop there again. There is no guarantee to receive the order, and, as it appears, in case of loss, there is no attempt from their side to assist by locating the lost shipment and offering to refund which is to be rightfully expected. Valeska Agasto Update: On March 21 2024 order FP16936390 has been successfully delivered. My order FP16868522 at a total of $167,95 appears to have vanished after one alleged delivery attempt by USPS on Feb 29 2024.

Due to a warehouse error I received an… Due to a warehouse error I received an incorrect item twice. Customer service were extremely patient and helpful while they got to grips with what had happened. I really cannot fault them with the time and effort they took to correct the error. Very happy customer, thank you.