Terrible customer service Terrible customer service. If you try to return something it is a nightmare. No information online. For a simple return they asked me to call a phone number! Eventually when you get the return form, it's just an address in the UK. This form will not clear customs, it's missing all the information required and your return will be returned to you. In addition to that you have to pay for international shipping, which is like 22 euros minimum. Really not worth the bother at all. I don't know why a company online like that exists these days

I have been a customer of Free people… I have been a customer of Free people for years, one day I bought an Anthropology reformation top and they sent me the wrong one, I put a claim and they sent me the wrong one again, I claimed again and this time they didn't answer me, so I decided to keep the second one. I went to their store and returned the first top. The problem comes that now I tried to place an order with Free People and they cancelled it, I tried three times and all three times they cancelled it. I wrote to customer service and never heard back. At this point I don't care, but I don't understand how companies like this continue to operate, with a lousy customer service.

Due to a warehouse error I received an… Due to a warehouse error I received an incorrect item twice. Customer service were extremely patient and helpful while they got to grips with what had happened. I really cannot fault them with the time and effort they took to correct the error. Very happy customer, thank you.

Extremely disappointed Extremely disappointed by this company... used to order regularly but recently had to return an order which they sent in 3x packages. They wouldn't all fit back in the same parcel and royal mail needed separate barcodes to return. Contacted customer service and they replied once after a day asking which items were being returned and its now been 6 days later and still haven't heard back. Absolutely disgusting! I've now had to send back at my own expense which cost nearly £18. Will never order from them again. UP YOUR CUSTOMER SERVICE

Item went missing I ordered an item over a week ago, when I checked tracking updates it said "exception- item stolen." Given how expensive this brand is, they should a) have a warehouse in the UK instead of shipping internationally (terrible for climate change as well.) And b) Not use such awful carriers where items can be STOLEN from depot's that should be safe and secure. The carrier didn't even contact me themselves, nor did Free People. We will see if I actually get my refund, I am very sceptical looking at reviews here