Refunds I have to say that I will give Free People 5 stars I ordered 4 items and was charged for 7 I sent quite a few e mails and it seemed the left hand doesn’t know what the right hand was doing. However after calling their help line the money was refunded within 2 days. I suggest calling if anyone needs help with a refund.

No refund for my return Returned an item over a month ago, Free People confirmed they received my return but I have still not received my refund. After multiple calls, they keep saying they will escalate to head office and I will hear back in 3 days. Head office do not get in touch!!! Really frustrating - quick to take your money then don't give it back. Would avoid ordering from here.

FREE PEOPLE TURNED FAST FASHION Free people used to be one of my favorite companies. HOWEVER Free people has turned into a FAST FASHION company and for the price you pay for their clothing that they say is sustainable, etc.. YOU CAN’T EVEN KEEP UP WITH HOW MUCH THEY POST EVERY DAY. It’s very easy to get SUCKED IN especially when you have supported this brand for years. I am very sad to say I will no longer be a customer due to the brands CHEAP USE OF FABRICS AND ALWAYS PUMPING OUT 20 colors for a dress which is why THEY ARE FALLING APART!!!!

Absolutely appalling customer service! Absolutely appalling customer service!! Item returned more than 4 weeks ago, tracking information sent but no-one from customer service will answer my query! Head office stated will respond within 3 days its now 5 days and no response!! 2 items in 2 weeks returned as faulty!! Wrong sizes sent out, wrong items sent out then can’t get what you originally ordered, company has just gone down hill!!!!!

Inconsistent Quality/Sizing As a customer of Free People for many years, I have been very disappointed in recent orders due to inconsistent quality and sizing of the products not to mention overpricing . My latest order was terrible in terms of quality - the material is so thin, I am afraid to wash the shirt, the same one I bought two years ago which was much better quality. When I spoke to customer service on the phone about it, the agent was very unhelpful. I will not be ordering from Free People again.