My 2 orders :FP16868522, FP16936390 My 2 orders: FP16868522, FP16936390 went missing. I attempted to chat with "Amrita" to present my claim, but have been cut off. I cannot recommend Free People Customer service, or to even shop there again. There is no guarantee to receive the order, and, as it appears, in case of loss, there is no attempt from their side to assist by locating the lost shipment and offering to refund which is to be rightfully expected. Valeska Agasto Update: On March 21 2024 order FP16936390 has been successfully delivered. My order FP16868522 at a total of $167,95 appears to have vanished after one alleged delivery attempt by USPS on Feb 29 2024.

Free People’s customer service was… Free People’s customer service was beyond disappointing. After ensuring me to honor a return, they decided to no longer give me my store credit back. I have worn this brand for years and have spent hundreds of dollars on their products each year- a loyalty which means nothing to them. Please proceed with caution when dealing with Free People, they do not honor their word.

I have been a customer of Free people… I have been a customer of Free people for years, one day I bought an Anthropology reformation top and they sent me the wrong one, I put a claim and they sent me the wrong one again, I claimed again and this time they didn't answer me, so I decided to keep the second one. I went to their store and returned the first top. The problem comes that now I tried to place an order with Free People and they cancelled it, I tried three times and all three times they cancelled it. I wrote to customer service and never heard back. At this point I don't care, but I don't understand how companies like this continue to operate, with a lousy customer service.

Appalling in every way… Absolutely appalling service and WILL NOT GIVE ME MY MONEY BACK DESPITE TELLING ME THEY HAVE RECEIVED MY RETURN - I got an email saying refund in 3-5 days. I’ve emailed and called and no help whatsoever. A really unethical company and I RECOMMEND DO NOT BUY THEIR PRODUCTS

Absolutely appalling customer service! Absolutely appalling customer service!! Item returned more than 4 weeks ago, tracking information sent but no-one from customer service will answer my query! Head office stated will respond within 3 days its now 5 days and no response!! 2 items in 2 weeks returned as faulty!! Wrong sizes sent out, wrong items sent out then can’t get what you originally ordered, company has just gone down hill!!!!!