Free People’s customer service was… Free People’s customer service was beyond disappointing. After ensuring me to honor a return, they decided to no longer give me my store credit back. I have worn this brand for years and have spent hundreds of dollars on their products each year- a loyalty which means nothing to them. Please proceed with caution when dealing with Free People, they do not honor their word.

Absolutely appalling customer service! Absolutely appalling customer service!! Item returned more than 4 weeks ago, tracking information sent but no-one from customer service will answer my query! Head office stated will respond within 3 days its now 5 days and no response!! 2 items in 2 weeks returned as faulty!! Wrong sizes sent out, wrong items sent out then can’t get what you originally ordered, company has just gone down hill!!!!!

Appalling in every way… Absolutely appalling service and WILL NOT GIVE ME MY MONEY BACK DESPITE TELLING ME THEY HAVE RECEIVED MY RETURN - I got an email saying refund in 3-5 days. I’ve emailed and called and no help whatsoever. A really unethical company and I RECOMMEND DO NOT BUY THEIR PRODUCTS

Demanding more money but not sent the items paid for Paid for two items and the money came directly out my account. Have only been sent one item and have been asked for more money for the item that’s yet to be shipped. Spoke to multiple representatives on the customer service team - Julie and memory both kept telling me ‘we don’t have your money, contact the bank’ but the bank has said the merchant has taken the payment already. so I’m out of money, no item and apparently it’s my fault LOL. Will never shop here again and if I could give 0 I would

Due to a warehouse error I received an… Due to a warehouse error I received an incorrect item twice. Customer service were extremely patient and helpful while they got to grips with what had happened. I really cannot fault them with the time and effort they took to correct the error. Very happy customer, thank you.