Great patch. Fantastic product. The patches are as I envisioned it. The customer service and quality of the product was outstanding. Shipping was very timely. The patches are so beautiful that I have begun given them as gift to my students and not just wearing them when i teach. I would definitely have recommended the company and will gladly reorder again and again from them.

Color botched and seller did not fix it Ordered 2 different patches from this vendor. Communication was very good with David, and I had a designer do the design in the appropriate format so they would be professional. When the patches came, on one of them the colors were way off. Vendor did not have a universal color chart or thread color to choose from. He pointed to website that has a color chart you can look at on the monitor, which is not an accurate way to do colors either. Asked him to do a sample and get a photo from the factory in China so we could be sure it would not happen again. He said that was a $50 fee!! He never made it right and should have made sure it came out correctly. I ended up going with another patch company, they did a sample at no charge, got it right the first time, and when they came in the mail they were much thicker and better quality than the PatchSuperstore patches. I asked for a credit, multiple emails, zero response. Will never use again.

Good customer service UPDATE: The company contacted me after reading this review. The issue has been resolved. The Patch Superstore replaced all the patches that had an issue with a few days after contacting me. The new patches meet my high standards for quality. Based on the phone conversation and their response I can now recommend their services. Note if you have an issue don't rely solely on email it may make it into the spam folder and never be seen. Call and speak to a company representative to make sure they're aware of any issues. I've changed my 2 star rating to 5. Below is the original edited post so you may see the issue I had and how it was resolved. ...Ordered 100 patches, 37 were not unusable. Most of the unusable patches lettering appeared off center nearly touching the border. Several had loose threads, stitching and letters missing...

The sales rep I David suggested the… The sales rep I David suggested the Iron on back for putting the patches onto my hats and it sure made it easier and seems to hold really well on my stuff. Dave did a great job following up with me on my order too as I forgot all about it.

Great patch supplier!! Great patch supplier!!! After reading some of the negative reviews I was a bit nervous to order with them. Once I spoke to the salesperson everything went smooth. Listen to sales when they have recommendations for your design. Being new to this type of production they really made it easy and with the recommendations as these look better then I would have imagined. Shipping was also very quick with overnight delivery with FedEx the total order took 11 days.