Easiest process ever! Worked with Megan to get our corporate patches created. There was a lot of detail work and we were able to keep the integrity of the design, yet simplify for production. With just a few emails back and forth, we got exactly what we wanted! We couldn't be happier.

Terrible customer service I initially ordered from Patch Superstore because the customer service was prompt at the beginning. Once I placed the order though, the service and information has evaporated. My order has disappeared with absolutely no updates or information. I've left voicemails, emails and had direct conversations a representative but can't get any firm details as to what the status of my order is. Weeks have gone by with no information except that the factory might have more information and that maybe a manager might know more. It's well past the 7 - 10 days they tout on their site. I'm disappointed that putting them on a public forum like this is necessary but I do this in the hopes that an actual manager with some 100% accurate information actually takes action to remedy the situation. Update 03/23/17: Many thanks to Bill for the very prompt responses. I'm looking forward to talking to you offline to get this all sorted out.

Color botched and seller did not fix it Ordered 2 different patches from this vendor. Communication was very good with David, and I had a designer do the design in the appropriate format so they would be professional. When the patches came, on one of them the colors were way off. Vendor did not have a universal color chart or thread color to choose from. He pointed to website that has a color chart you can look at on the monitor, which is not an accurate way to do colors either. Asked him to do a sample and get a photo from the factory in China so we could be sure it would not happen again. He said that was a $50 fee!! He never made it right and should have made sure it came out correctly. I ended up going with another patch company, they did a sample at no charge, got it right the first time, and when they came in the mail they were much thicker and better quality than the PatchSuperstore patches. I asked for a credit, multiple emails, zero response. Will never use again.

The sales rep I David suggested the… The sales rep I David suggested the Iron on back for putting the patches onto my hats and it sure made it easier and seems to hold really well on my stuff. Dave did a great job following up with me on my order too as I forgot all about it.

This is my 14th order with… This is my 14th order with PatchSuperstore and just now getting around to writing a review. Sorry Guys! Let me break it down into categories. Speed: Artwork is usually back to me same day, Patches and Pins generally 10-15 days until they arrive at my door. Quality: It's my 14th order in 3 years and quality has always been great. We had an issue with 1 order and they fixed it fast. Price: Not the cheapest but you get what you pay for and understand quality comes at a cost too. Support: They are based in Florida when I call 95% of the time it's answered in 2 rings. Megan is my sales rep and knows her stuff.