Sent me damaged bangles, ignored my exchange request UPDATE January 2024: Elegatto seems to have improved their customer service experience recently. Their new rep reached out to introduce themself to me last month to address my poor ordering experience that happened almost a year ago. I’m pleased to say that they have indeed addressed it to my satisfaction. I’ve now updated my rating to 5 stars and I’m now considering purchasing more accessories from Elegatto again. April 2023: Elegatto sent me damaged bangles. Their website requires we email them instead of initiating an exchange request, as they do not accept damaged items through the Return & Exchanges center. I emailed them multiple times, but they ignored me until the exchange window passed. Worked with my credit card company to chargeback. Do not trust Elegatto to honor their exchange policy.

Zero star should be the review Zero star should be the review. Extremely bad customer service, their never reply!! Make sure you are looking at the return conditions: once you buy, you cannot send back and get refunded. You MUST buy again. Also, the horseshoe shackle is impossible to close by yourself. The C-clasp is easier but the size you need differs depending the buckle you chose. And if you want to change this, you just pay fees to make any exchange. In short, products are very basics, nothing special and the customer service is horrible, or better said non-existent. Avoid this website site!

Issues resolved..... I had some difficulties receiving the order, but it was resolved (they went out of their way to sort out) by customer servoces and I am satisfied with the bracelet.

Bad products, no refunds Unclear that they didn't offer refunds. Products are low quality and ugly. Don't waste your time/money.

I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.