Photos on website are very flattering Photos on website are very flattering, the bracelets were not great quality and one was completely the wrong size. No help from customer service when you are based in UK. Also locking screw fell off within one week and was lost. I have others (different suppliers) where the screw design means it cannot fall off. They should look into this at the very least. Shame, very disappointed.

I' am not sure if this store is a scam I' am not sure if this store is a scam. I ordered a bracelet and it said it was shipping out but after a week the post office still hadn't received it. I wrote numerous emails with no response. Then I wrote one last time asking about it and saying I would do a. charge back on my CC card and my order was refunded within the hour. Beware

Honest review and edit ELEGATTO Adding to original my review. Edit jan 2024: My first experience was terrible but after I posted on here, Tina from Elegatto wrote me, apologized and made up for everything they had done, she told me they’re trying to standardize their service and it’s very understandable since they are a small business. She kindly offered me a refund and placed the order for free. I got the bracelets and they look very good, don’t feel cheap and are very nice. Original nov 2023: DONT BUY FROM ELEGATTO, THEY ARE SCAMMERS. I found out about this website on a sponsored post on Instagram and placed an order including two bracelets (around 80 dollars) only to get an email saying it was delivered when it never was. It’s impossible to contact them, I’ve sent emails and nothing. Also tried contacting USPS which is impossible too. It’s such a shame this website scams, this puts other small businesses at risk of us stoping buying from them because we’re afraid we’ll get scammed.

Terrible Exchange Policy and Impossible to fasten Almost impossible to fasten using one hand. On top of that, they have a ludicrous exchange policy. You cannot return for a refund but only to exchange - if they allow it. You have to take a photo of the front of the bracelet, send it in, and if it meets with their approval, they will exchange. This is outrageous. Stay away from this company.

I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.