Issues resolved..... I had some difficulties receiving the order, but it was resolved (they went out of their way to sort out) by customer servoces and I am satisfied with the bracelet.

Quality is Superb. Took a chance on Elegatto bracelets after seeing them on social media and Im so glad I did! The designs are sleek and stylish,the quality is superb. shipping was fast and the packaging is nice. Definitely buying more!

I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.

Very bad quality product As a follow up to the below review, someone from Customer Care did reach out to me after this review and sent a replacement product. This new item seems to be of better quality and is holding up so far. I appreciate them following up and doing something about this issue. Thanks Very bad quality product. Bought a bracelet from them in Dec 2023. Very bad quality locking mechanism. One of the bracelets I bought had very bad quality securing mechanism. The pin came off and I lost it few months ago. Right after I bought it, I found the bracelet. But the secondary pin provided also did not stay in place either. No good response from customer service. I was told that's money down the drain as its been over 30 days.

Photos on website are very flattering Photos on website are very flattering, the bracelets were not great quality and one was completely the wrong size. No help from customer service when you are based in UK. Also locking screw fell off within one week and was lost. I have others (different suppliers) where the screw design means it cannot fall off. They should look into this at the very least. Shame, very disappointed.