DON'T PURCHASE FROM THIS COMPANY DON'T PURCHASE FROM THIS COMPANY. Terrible quality and even more terrible customer service. I bought my mom a backpack for christmas 2023. She uses from this bag from home to work and back using only a laptop and cords. She doesn't even travel with it or take it anywhere. After a few months, the bag strap torn in March. I reached out and they offered to send me a new one because I was still under warranty. We did the swap and a month later it broke again in the same spot. I emailed them again and asked for my money back that I didn't want to keep going back and forth with them given the poor quality of the bag. They told me there was nothing they could do besides send me something for equal or lesser value as I was past the 30 day return window from purchase. I tried to dispute with my credit card, but was also past that timeframe. Don't waste your money!

Calpak All The Way Calpack makes snazzy, sturdy products that I use constantly whether around town or abroad. They’re comfortable, have tons of storage, and look the part. Will be back for more packs and accessories 🤙🏻

Bad Return Policy & CS. 15" backpack too small! Purchased the 15" laptop bag and it does NOT hold very much at all. After the laptop, a cord and small adding machine, I could not fit much else at all. (Not water bottle, phone, glasses and a couple snacks - everything I need for a day at work.) It's attractive, but too stiff & thin. Yet, they would NOT let me exchange for a larger product! Since it took over a week to arrive, I did not get the bag in time for my back-to-back spring break trips. (Was so eager to use it, but would've noticed then that it wouldn't work.) By the time I pulled it out to pack it for work, I was outside the exchange window. I haven't used it and, in fact, the plastic wrap is so difficult to get off that it is still wrapped around the zipper pulls. Also will note that I thought it would be white/cream, but it was actually a light brown-ish in color. Still pretty & neutral, but not what I was expecting. UPDATE: After further emailing and review, the company agreed to make an exception with my return. Very smart. I coul ddo a lot more shopping here. Will consider trying the 17" bag.

Calpak has beautiful products and provides excellent service! My son gifted me a belt bag for my birthday, and I loved it! Reached out to the team to help purchase another color, and they were so helpful! Great service!

TERRIBLE EXPERIENCE I used to love Calpak products but after my most recent purchase, I am NEVER buying from them again! I ordered 3 things from them and the package arrived opened, had 1 missing item, and 1 damaged item. The 17-inch Luka laptop backpack had marks on it so I requested a replacement only to be told AFTER I had already mailed back the backpack that the item was out of stock. Yet, the website is still showing the item as available. Customer service has been NO HELP AT ALL. They did not offer any credit back nor have they resolved the issue and it's been nearly 3 weeks. I have been a loyal customer but I am highly disappointed with how they handled this matter.