Very Unprofessional in every way I am shocked by how unprofessional the owner is. The whole company is this way. They change policies after you have already ordered under the old policy, the owner, Heather, posts such silly and unprofessional reviews where she laughs like a hyena, and most of all, she complains about her customers in the most unprofessional way. If you can't handle business, you should not be in business. She's just plain childish. And please, stop posting those embarrassing videos related to your weight problems. If you want to be a CEO of a hair company, have someone else do the reviews who know how to act professional in their reviews. Learn how to be a professional!

Cysterwig has a lot of pluses Cysterwig has a lot of pluses. Their customer service is great and the prices (with frequent sales) are good. Shipping is efficient. My only complaint is their policy of penalizing customers for having to do a return, Charging a $29.46 penalty for a return seems excessive. If a local shop charged nearly $30 for trying on a wig, I would never buy from them. I will not say that I'll not buy from CysterWigs again, but only if it is a second wig in a style and color that I am sure will work for me.

The quality of their wigs is excellent The quality of their wigs is excellent, although the one that I chose didn't suit me, and I had to return it. Wig cost is also good. I was at first disappointed there isn't a live person that I could speak to. I kept emailing them and kept getting automated responses. Finally, someone send me the return label via email attachment. Now, I'm just waiting for my refund. I might order from them again.

A special thanks goes out to Whitney… A special thanks goes out to Whitney Smith, who has helped me countless times with color choices from different brands and styles that are suitable to my round face. She goes the extra mile to find pictures and videos comparing various shades of hair color. I feel like I can always count on her help and that means a lot when one is in need of hair. As always, I get a lot of information from Heather's videos and greatly appreciate them too. I'm sure I will always be a loyal customer!!

I ordered a supposedly inspected return… I ordered a supposedly inspected return clearance wig. What I received was a frizzy mess that smelled awful. I emailed the company. Enrique emailed and told me they didn't even take wigs out of boxes to inspect them. Yet, their website says each wig is given a thorough hand inspection. I then was contacted by another employee, who told me that Enrique was incorrect because they DO inspect the wigs. This wig was given a Grade A. Please use other wig sites. This is a shady business. Edit to add!: Thank you for my refunded amount. I sent the item back to you within two days of your offer to refund me. I sent it by priority mail (at my expense), so I do know you received it back immediately. I opened claims in multiple places because this was a large chunk of change for me, and I was told by Enrique via email that he "was sorry I wasn't happy." I had never dealt with a company this totally unresponsive to a customer complaint. Additionally, I saved the initial email from Enrique telling me you don't inspect the items. Something definitely did not add up. After I filed multiple complaints, I received your call and offer for refund. While I appreciate the refunded amount, it shouldn't have been this difficult to get something handled correctly in the first place. I know nothing else about your company, nor do I believe reputable companies would need someone to "sabotage" their competition. Instead, they value their customers and discuss options when things go wrong. I do thank you for allowing me to return the item for a full refund.