Jessica Usherwood
GBHigh quality product! I received my boots earlier than expected and am so super happy with them. The quality is incredible and the fit is perfect. The FTF team were really helpful helping me with finding the correct sizing as I am usually between sizes. I was really impressed with their customer care and their can do attitude to my queries. I will definitely be adding more to my collection as such a great product and a staple wardrobe piece!
Marc
DEGreat customer experience Great customer experience. Ordered on a Saturday late at night, by Sunday the package had been processed and received my order Tuesday morning. I was really impressed by how swift everything went. Obviously I haven't had the chance to put much wear into the product, but at first glance the quality looks great. One suggestion though: I Would have liked to have had product measurements on the website, as the boot's shaft were much taller than I had expected.
Paul Agar
GBNon existent customer service Previously purchased two pairs of boots that I was very happy with. Unfortunately, customer service has since fallen off a cliff, seven emails sent, not a single acknowledgement received regarding my third order placed in December. I'm beginning to wonder if they are still trading.
Matt L
GBThe WORST customer service I've ever experienced I preordered a pair of boots with the expectation that they would ship out within 12 weeks. I reached out to the company after about 8 weeks just to check on the progress and it took ~3 weeks to get a response. they said it would be another 8 weeks. I requested a refund at this time because it started feeling pretty scammy. I received no response at all after that correspondence and I eventually had to do a chargeback through my credit card company. I don't know if they were ever planning on sending me my order if this is literally just a fake company. Buy at your own risk.
Khurram Shaikh
GBNever get fooled by their pictures Never get fooled by their pictures. They are scam. They will send you cheap quality products and top of it, they don't accept full return.