FROMTHEFIRST

UNIT 10 CENTENARY PARK, SKYLON CENTRAL, HR2 6FJ, HEREFORD, United Kingdom
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3.40
Based on 20 Reviews

5

55.00%

4

5.00%

3

0.00%

2

5.00%

1

35.00%
About FROMTHEFIRST

A brand based between England and Italy, built on the concept of combining classic Italian traditions, whilst celebrating the authentic, laid-back feel of early American rock ‘n’ roll culture.

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Ares O
GB

THIEVES. I purchased two pair of boots from this business and I was one of the few who actually received their package. I tried to contact them to exchange. They did not contact me back for months. "Joshua" responded once, then continued to ignore email after email (which seems to be a common trend). I paid for shipping back to GB ($120) and they received the package BUT NEVER REFUNDED MY MONEY. I spent over $1,000 of my hard earned money trying to support these thieves. I have been making sure to tell everyone I know who has similar tastes to avoid purchasing ANYTHING from this site, particularly if you're in the US - you don't have as many protections incase they decide to steal. Don't waste your money.

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Florentijn Vandecasteele
BE

Bad experience after bad experience… Bad experience after bad experience with these guys. Contacted support after receiving a bad quality boot (inside some wrongly placed in). No refunds, then radio silence after explaining, no customer service, terms and conditions you do not have to accept but you still are eligible for them. I do not know where the good reviews come from, first time ordering here I had to wait 24 weeks plus for my boots and they having excuses about lost pallet and being locked out of their socials,… eventually got a refund trough PayPal claims. Then they stated hopefully we can make it up one day. I taught maybe I should give the brand another try. It can happen to all of us. However worst mistake I made. Same old same old.

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Stephen Docher
GB

Another instagram scam, just don't. I ordered a pair 5 months ago, numerous unresponded emails later, still nothing. Don't buy from them, they're a massive scam. They still post stories on insta so it's not like the business is bust, they're purposefully scamming customers. If anyone is interested in suing them drop me a line, my lawyer is looking into it, thanks!

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Charles Williams
ID

Great products, trying founder. Narrow minded fools leaving reviews I think there’s some narrow minded people leaving reviews. I ordered a pair on Black Friday and was advised they were a pre-order. I waited 12 weeks and was told they’d be a little longer and they arrived shortly after. I was emailed by mistake but thankfully they exceeded expectations as I was happy to wait anyway. The boots are incredible. Yes, the company may suffer from slow customer service at times, but this is why we support new start ups. I was also assured by Joshua that they’ve invested in their service and are trying their best to improve.

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Drew
GB

Suede Lorenzo Purchase I purchased a pair of Lorenzo’s and was blown away by the quality. Worn them religiously for around 9 months - on a motorbike and general wear. I had a few questions in regards to the upkeep of suede and the team were quick to respond with an easy to follow plan to keep them in the best condition, even when on my motorbike. I’m overly satisfied with my purchase and have/would recommend FTF to friends and family.

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