Great customer experience Great customer experience. Ordered on a Saturday late at night, by Sunday the package had been processed and received my order Tuesday morning. I was really impressed by how swift everything went. Obviously I haven't had the chance to put much wear into the product, but at first glance the quality looks great. One suggestion though: I Would have liked to have had product measurements on the website, as the boot's shaft were much taller than I had expected.

THIEVES. I purchased two pair of boots from this business and I was one of the few who actually received their package. I tried to contact them to exchange. They did not contact me back for months. "Joshua" responded once, then continued to ignore email after email (which seems to be a common trend). I paid for shipping back to GB ($120) and they received the package BUT NEVER REFUNDED MY MONEY. I spent over $1,000 of my hard earned money trying to support these thieves. I have been making sure to tell everyone I know who has similar tastes to avoid purchasing ANYTHING from this site, particularly if you're in the US - you don't have as many protections incase they decide to steal. Don't waste your money.

Exclusivity Quick shipping speed. Love the new style of the Enzo and quality of the suede. Great feeling walking the streets of NYC with shoes that people gawk at (especially women), good conversation starters as well. A little bit of separation on the inner arches of the shoes, hoping this won't effect long term performance of the shoe. Other than that, wonderful product and trusted brand (4th pair purchased).

Great quality boots and great customer service Great quality boots. Came with a small leather defect and I contacted them via Instagram. They responded promptly, offering me two options: either to return it for a new pair or get it repaired at their cost, in addition to a S$200 refund. I chose the latter and they very quickly processed my request after I sent them the invoice.

6th Order, always been brilliant This is about the 6th pair of boots I've bought from From The First and every time the service in getting them has been fantastic. Consistently been a quick turnaround in shipping after ordering, even during busy periods like Black Friday sales. Plus the few times I've needed to get in contact with them it's been easy to get a reply on Instagram, and they've always offered great help with whatever my issues were.