Very Commited to their Warranty and Customer Service. I purchased the 1L Tiger Stripe Sling Bag last year at the same month of March. Of course NOMATIC solely commits its lifetime warranty. However, I had to pay for the shipment of the cost from any courier (For me it is DHL) and the cost of the shipment is 3760.96 PHP shipping from Philippines to Utah, which is overprice than the original price of the bag (3636.78 PHP). To my confusion, I was instructed to return them and pay for shipping and custom cost which would end up just to buy a new bag. So, I made a complaint to the Marketing Management (Cam). Then I got a reply email asking me if there was anything they could do. So, I explained what was my issue and quickly the let me know that I did not have to send the old bag; however, since I have already sent it, Cam compensated me by giving me a store credit to meet the Lifetime Warranty standards that NOMATIC has no matter where you are. If you are thinking of buying the bag outside the US, please be careful not to return the bag. They will send you a new one once the purchaser has been verified with the QR code attached on the bag. Very sincere customer service and I truly appreciate this. Thank you so much, Cam! Return Order #437348

Function Forward Products from an A+ Company This company creates good looking, function forward products for everyday and travel. I've had the travel pack for several years of regular use and it's really performed so well. Over 3 years and I haven't even used all the features!? Only recently a zipper flaw came loose which you would never guess since the rest of the bag still looks amazing. A simple warranty request and a replacement was provided with no issue. It was such an easy experience that leaves you informed all along the way. I have no reservations recommending this company and their products! Go get a bag!

BEST Warranty Customer Support by Brie! I recently had an absolutely stellar experience with Brie from Nomatic Backpacks during a warranty claim. From the moment I reached out, Brie was a beacon of professionalism and warmth, making what could have been a tedious process feel effortless and genuinely pleasant. Navigating warranty issues can often be fraught with complications and long wait times, but Brie handled my concerns with such care and efficiency that it truly stood out. She was not only incredibly knowledgeable about the products but also empathetic to the disruption that a damaged item can cause in daily life. Her responses were quick, clear, and always reassuring, which made all the difference. What I appreciated most was Brie's proactive approach. She anticipated needs I hadn't even thought of, offering solutions that went above and beyond the standard protocol. It’s rare to encounter someone so committed to customer satisfaction. By the end of the process, not only was my issue resolved, but I also felt valued as a customer. Thanks to Brie, my trust in Nomatic Backpacks has only deepened. The company's commitment to high-quality products is matched by their choice of outstanding employees. If you're considering a purchase from them, know that you're in good hands, especially if you ever need to reach out for support. Brie's exceptional service has certainly made me a loyal customer for years to come.

Great backpack, awful logistics. I am quite certain that if you live in a certain country in the middle east that is currently in a conflict at this moment, the personnel at the logistics department will declare that you paid x4 more than the actual price for the backpack and you'll be forced to pay out of pocket for import taxes that cost as much as the backpack itself. The appeal process with the government went nowhere. Although their support team is helpful. Do not buy directly on their website, Amazon does not have these kinds of screwups.

Honest one of the best companies to work with! Honest one of the best companies to work with! Had a shipping problem and they got on it right away <3 Amazing customer service aka Brie ;) please give her a raise as she was incredibly helpful. Bonus: The quality and design are through the room!!! So happy to have the backpack and other accessories with it :) HUGE FAN!! Don't hesitate just buy 100%