Excellent customer service I had a problem with the zipper on my Pragmastyle bag. The bag is terrific -- versatile, a perfect size, and stylish -- except for the zipper occasionally popping open. I'd been using it for nearly a year, and contacted the website where I'd ordered it to report the issue. They offered to replace it, which was very much appreciated. Great customer service.

Mixed impressions. I liked the size, inner pockets and 2 water bottle holders. I found the main zipper very stiff and a struggle to go all around to clip into the other ring. The backpack harnesses aren’t that comfortable. They “cut in” more than other products that have more padding.

Great concept, design needs more work I love the concept of the Converta bag, but the inside liner material needs some work. The exterior is durable, but the inner lining quickly snagged and started to tear.

Style and functionality in harmony I loved the style and functionality of this bag. I also like that the lining is light in colour so the contents are easily distinguishable. The features are very well thought out. Two features I suggest you might add is (1) a key hanger (for the want of a better term) to tether and find a bunch of keys more easily, and (2) a luggage ID window/emergency contact info. I love the purple haze and the hidden pocket. The wet pocket is great also. The Pragma Style carry-on bag gives me joy. (After purchasing I realized your logo has my initials: PS/SP - bonus!)

Vertica - Best, most versatile bag, I love it! "I have been using the Vertica bag for the past couple of months as my go-to work bag and I absolutely love it! I did A LOT of research before purchasing and compared it's features to many other bags on the market. I'm very confident that I made the right choice! They thought of every detail when they designed this bag as it has a pocket for everything, including an easily-accessible magnet pocket for a cellphone on the front which comes in super handy. And everything has a zipper to keep the contents safe, which is very important. I also really like the fact that when used as a backpack, the bag sits flat on my back and doesn't stick out like most backpacks. This makes for an easier train commute as it doesn't get in anyone's way. And, if I feel like it, I can also carry it by the handles. Also, when I get to work, it's flexible enough so that I can store it in my desk drawer. The versatility of this bag is very impressive! It also has a strap on the back that can be pulled over a carry-on bag handle, which I look forward to trying out on my next trip! All in all, great bag and I am very happy with my purchase!"