Shopgracieusa

Honolulu, United States
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4.70
Based on 20 Reviews

5

80.00%

4

10.00%

3

10.00%

2

0.00%

1

0.00%
About Shopgracieusa

We care about you and want to make sure you are happy with our products and satisfied with our service! If for any reason you are dissatisfied with your order or our service, please email us at [email protected] or live chat with us on our website! We respond very quickly and want to help! Thank you for your support, we are so thankful that you choose to shop with us! Warmest regards, The Shop Gracie Team

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Susan Nguyen
GB

Clothing that’s worth the wait! I love love love love love all the clothes from here!! Very nice quality and reasonably priced!! I did have issues with shipping, but Grace reached out to me and was very helpful throughout the whole process! She kept me updated whenever there was something new regarding my shipping information. Her customer service skills are impeccable!! There needs to be more people like her. I would give them a million stars if I could; they can definitely count me as a regular buyer 😆

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Mong Bui
GB

Shop Gracie is so addicting! Shop Gracie is so addicting! I came across this e-commerce store on Instagram through one of the fashion influencers I follow. Whoever manages Shop Gracie's Instagram has a great eye for aesthetics and curation. Not only that, she engages with me and other customers! I've placed two online orders with this company so far. The orders were fulfilled promptly with tracking, and the items arrived in great condition with a nice "Aloha!" note from the company. This site is in my "shopping" bookmark folder so I will definitely be shopping on here again in the near future.

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Raιna
GB

I LOVE THIS SHOP!!!!💕 Excellent communication!! My Maroon Off the shoulder sweater dress came in 2 days I was beyond impressed!! Other than the two clothing sets that arent in my size right now I'll be definitely coming back for them once they're in my size!!💕

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Dara Goodale
CH

My package never came: updated My package never came. I spent over a hundred dollars and never got my product. They have, or had, when I ordered my product, a "no longer our problem" policy if the package gets lost in transit. I emailed the company and never got a response. The tracking said it had never been shipped. I filed a complaint with the shipping company and they never found my package. Just very disappointed. Update: Shortly after posting this review I was contacted by the company who gave me my money's worth and apologized profusely for the miscommunication. Pleased with the customer service conduct and the customer care.

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Erin
GB

Great customer service! I ordered my daughter a hoodie on Black Friday, and they had it ready to ship as promised. It unfortunately got lost in the mail. When I contacted Shop Gracie, they immediately made it right and rushed a replacement along with reducing the cost I had paid. Great customer service! We look forward to ordering from them in the future.

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