First trip with their carry on bag and… First trip with their carry on bag and one of the cinch straps for the closet ripped right out of the top of it. Customer service in a few short email exchanges has setup for a new one to be sent. I was able to travel and use the closet, minus the strap, effectively and really like the suitcase overall. Hopefully the replacement won't take months.

Excelllent concept. Great support. I really like the design concept and have put it to the test in four different pieces including three suitcases and a backpack. I have had a couple straps break on the closets but Solgaard support was accessible and responsive. They made it right.

Solgaard customer service is amazing! Solgaard customer service is absolutely amazing. I just got the check-in closet original and my shelve organizer straps started to rip while in South Africa. I emailed a picture of the straps and Lyza was amazing. She gave me two options to have it repaired and cover the costs or have it replaced. I opted for the replacement and got my confirmation that it was placed same day. This is what customer service should be for all companies.

My wife gave me the large check in as a… My wife gave me the large check in as a gift. While on a trip, the latch to open the luggage was damaged. Lyza did a great job of communicating with me and has sent out a replacement part. I looking forward to receiving it so I can continue to use this great piece of luggage.

Bag Not Allowed on International Flights I travel all over the world. Had only own this Solgaard bag for a month. In Australia, a Qantas flight attendant (Steph) took the bag from me as I boarded a flight from Wellington to Sydney. She told me the bag was not allowed in the cargo section nor the cabin area as it had a rechargeable lithium battery. I then had to put the contents of my bag in a trash bag I had for my trip to Sydney, LA and then the east coast of the U.S. Buyers of this bag should be aware that international airlines will take this bag from flyers and not allow it in the cabin or as a checked bag. Don’t buy the Solgaard bag. Too much risk of an airline not letting you fly with it.