Awesome customer service We are pleased with our Nominal necklaces, and when one package was misplaced in transit, Nominal stood behind their name and product, and shipped a new one right out to us. Cool styles and awesome customer service!

Absolutely terrible company Absolutely terrible company. I ordered a gift for my fiance and it has been over 2 weeks and hasn't been delivered. USPS (which they use for delivery) said they couldn't access the house, which is a lie. I will never order from Nominal again. Stay away from this terrible company. And USPS is the worst delivery company in America. They're also the cheapest which is why Nominal uses them. Please stay away.

Do not purchase from them Do not purchase from them, instead order from Zudo. I ordered my custom made jewelry in November 2023, not sure if they made a mistake with my Address, but my package was returned back to Nominal, after back and forth e-mails they pretended it was being investigated and will get back to me once the fulfillment team contacts them they will reach out to me. It is now March and still have not received my package or got any other update.

best customer support ever My order got lost in transit, and it may be my problem since I wasn't super clear with my address. However, when I reached out to the customer support chat on their website, they responded within a minute and offered to send the same order again for free, which is very generous of them. Can't wait to see my necklace and will give another review once I try it.

Excellent Customer Service Ordered a ring but the size was bigger than expected. The process of return and re-ordering a new ring with the correct size was easy and the staff helped a lot in getting this done quickly.