Terrible scammers!! Unbelievable!! These people are pure scammers!! I ordered 2 months ago and never received anything. Had to write to them 10 times and they claim after 2 months of intense pursuing on my side that the package was lost on US territory and that they can't refund for that reason. What a joke!! I never experienced such a horrible excuse from any other tobacco company I shop from in Europe. They have no proof as the package has no tracking but still they come up with this ridiculous claim to blatantly swindle people. I will report them to FBI's online crimes division.

They take your money and don't send your order! On 9/4/11 I placed and order and they never sent it and they won't refund my credit credit. Now they won't even respond to my emails. DO NOT BUY FROM THIS COMPANY! I will continue to write bad reviews until responded to.

NOT VERY HAPPY I PLACED MY ORDER ON 9-1-2011 AND HAVE CALLED THEM AT LEAST 5 TIMES SINCE AND EACH TIME I HAVE BEEN GIVEN AN EXCUSE THAT IT WAS BEING HELD UP AT CUSTOMS AND SHOULD ARRIVE IN THE NEXT 2 TO 3 WEEKS. IT'S BEEN OVER 3 MONTHS NOW & I STILL HAVE NOT RECEIVED.

THEY ARE A RIPOFF -- DO NOT ORDER ANYTHING FROM THEM Placed an order for 3 cartons of More (EU) in September 2011. Order was never received, even after several contacts via email and phone. Excuses range from Ukraine customs to unable to locate in transit, and finally they said yesterday "--contact your bank to request a refund--." How ignorant was that? There's always some risk when ordering from offshore outfits, but I just want anyone reading this post not to order anything from bestcigarettesshop.com -- THEY WILL RIP YOU OFF!! They should be prosecuted for fraud!

SCAM - watch out for re-ordering... I he received my parcels 3 times. The in Sept. 2011 they claimed that an audit at their postal offices was the reason for the delay. Then I got the answer that the parcel was los. The refund - as in their terms of business - could not be made now, because their account dept-lines are down. OK, another phone, another e-mail - and now: You'll receive your parcel within 2 weeks. Problems with customs are solved! Hahaha - LOL.That was five (5) weeks ago. It's cheaper to pay the regular price than to rely to this Company.