I have ordered 3 packages of cigarettes… I have ordered 3 packages of cigarettes in February 2019. So far received only one. Complains go unanswered. Nobody takes call at customer service. I have been buying for years but I don't think I will buy any more. Company became unreliable.

Great customer service I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.

Let's get something straight Let's get something straight. NY customs does not take their cigarette deliveries they are returned to sender ! It is legal to receive 2 cartons of cigarettes thru mail for personal use. The company sends 3-4 cartons for each delivery and they are flagged by customs and returned to sender. Their CS number is a joke, no one ever answers phone and VM are never returned. Do not do business with them!!

i oder Dunhil cigarets 4/22/19 it is… i oder Dunhil cigarets 4/22/19 it is 8/26/19 still waiting Tracking Number: LX273299833IL Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Status In-Transit April 29, 2019 at 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) In-Transit Tracking History April 29, 2019, 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Origin Post is Preparing Shipment

I have been waiting since April 2019… I have been waiting since April 2019 for my order,when I filed a complaint in June they re shipped my order,again it has been lost at customs in New York.I have been calling and writing to their site and receive answers stating that they will re ship ( hasn't happened ) or repeatedly asking for my order # which I have given every time.....at this point I would just like my money refunded