Purchase completed fine! I made a purchase and I received it just fine. Their customer service always answered my emails, very transparent process. The mail arrived in my country within one week and the customs invoice process took two weeks (that is what it usually takes for any package). I'm very satisfed and will certainly do business again.

PLEASE READ REVIEW TO END Received a letter from UK customs saying my order impounded.. contacted dutyfreedepot to see if this was a normal occurrence to which I have had no reply after nearly 2 weeks.. wouldn't recommend this company at all.. wasn't actually saving much by ordering but a few friends were interested and decided to order one pack of 200 cigarettes to see if they arrived.. ###UPDATE ### Wow .. just had a call from a lovely person at freedepot.com to say I had missed their reply to my complaint and am now getting a full refund.. good customer relations makes things a lot easier so hopefully be adding a few stars to this review as soon as refund in place..

i oder Dunhil cigarets 4/22/19 it is… i oder Dunhil cigarets 4/22/19 it is 8/26/19 still waiting Tracking Number: LX273299833IL Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Status In-Transit April 29, 2019 at 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) In-Transit Tracking History April 29, 2019, 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Origin Post is Preparing Shipment

I place order for 12 cartons of Karelia… I place order for 12 cartons of Karelia Blue cigarettes on December 18,2018. 8 cartons came in February I try to call Dutyfreedepot, no answer, I sent an email - no response. I think no more orders from this site. I have been ordering cigarettes from this site for a very long time (over 10 years) and before if some items were missing they reshipped in short period of time, but this time is almost 6 months and nothing is happening. All missing items disappeared in New York. Whenever items were shipped trough San Francisco there was no problem. Bogdan Bzowski

Total BS I was charged about $50 more than I agreed to after all of the extra charges that showed up on my credit card. The order never arrived and after multiple attempts I never got any answers. Do not trust these people who are slowly stealing from their customers and it is sad that most google results for online cigarettes direct consumers to this untrustworthy site. Shame on you people.