Customs scary letter from customs. Crim. Div. UGHHH They intercepted my package and warned me of severe penalties. Fines, and prison. I will buy from store for a bit.

Item did eventually arrive. The company does state that it can take months for items to arrive. I ordered 6 cartons first off and after some 7 weeks - nothing had arrived. I received a letter from customs to say that they had been seized. I contacted Duty Free depot who sent 3 cartons of a different brand (twice as expensive) These cartons arrived without incident. I have now placed another order for 3 cartons. Hopefully they will arrive! Thanks duty free depot

PLEASE READ REVIEW TO END Received a letter from UK customs saying my order impounded.. contacted dutyfreedepot to see if this was a normal occurrence to which I have had no reply after nearly 2 weeks.. wouldn't recommend this company at all.. wasn't actually saving much by ordering but a few friends were interested and decided to order one pack of 200 cigarettes to see if they arrived.. ###UPDATE ### Wow .. just had a call from a lovely person at freedepot.com to say I had missed their reply to my complaint and am now getting a full refund.. good customer relations makes things a lot easier so hopefully be adding a few stars to this review as soon as refund in place..

Let's get something straight Let's get something straight. NY customs does not take their cigarette deliveries they are returned to sender ! It is legal to receive 2 cartons of cigarettes thru mail for personal use. The company sends 3-4 cartons for each delivery and they are flagged by customs and returned to sender. Their CS number is a joke, no one ever answers phone and VM are never returned. Do not do business with them!!

Great customer service I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.