I have ordered 3 packages of cigarettes… I have ordered 3 packages of cigarettes in February 2019. So far received only one. Complains go unanswered. Nobody takes call at customer service. I have been buying for years but I don't think I will buy any more. Company became unreliable.

I have been waiting for replies to my… I have been waiting for replies to my inquiries about my orders with both club cigarette and duty free pro and have received no ;pgical reason why my order hasn't shipped. Terrible customer service

I have been waiting since April 2019… I have been waiting since April 2019 for my order,when I filed a complaint in June they re shipped my order,again it has been lost at customs in New York.I have been calling and writing to their site and receive answers stating that they will re ship ( hasn't happened ) or repeatedly asking for my order # which I have given every time.....at this point I would just like my money refunded

Item did eventually arrive. The company does state that it can take months for items to arrive. I ordered 6 cartons first off and after some 7 weeks - nothing had arrived. I received a letter from customs to say that they had been seized. I contacted Duty Free depot who sent 3 cartons of a different brand (twice as expensive) These cartons arrived without incident. I have now placed another order for 3 cartons. Hopefully they will arrive! Thanks duty free depot

Customer For as long as they want me Brilliant service from day one. Had only one problem with an order that didn't come through but they resent the order again at their expense which is fantastic. Customer services very friendly always reply straight away. Highly recommend and the products are very good. Thankyou so much