Total light failure on a 9' Fraser Fir Fall 2019 I purchased a 9' Fraser Fir with the color changing LED lights for the 2019 Christmas season. It worked properly when delivered. When put up for Christmas, the lights on the tree worked for about 6 hours, then died entirely. I notified the company which immediately identified the problem as a "bad transformer". After three phone calls, the company finally says it will not ship a replacement transformer until July 2020, about 9 months after purchase. Put another way, I must wait 7 months to even test to see if it is really a transformer problem. So far, Tree Classics has declined to toll the warranty. After writing to the CEO, Tree Classics has sent an email apologizing but indicating they may not be able to provide any relief until October or November 2020, about a year after the purchase. Which means I will not even be able to see if they are responding until then. Will they even still be in business in November?

Update from 5 days ago Update from 5 days ago. Two more strands of lights have gone out since the last review! Simply unbelievable! Best to find another company with better customer service!!

Yet Another Great Tree Classics Tree In Our Home! We just received our 3rd Tree Classics tree, having had two over the past 8-9 years. We've never had any issues with any of them, and don't expect to this time. It's beautiful, with a narrower shape than in the past, due to changing space requirements on our end. As always, it is easy and quick to assemble, and storing it in our Tree Classics storage bag is a snap! Thanks so much for all you do to keep our home "traditional" at Christmas time!

DO NOT BUY FROM TREE CLASSICS I have posted my problems with Tree Classics elsewhere, bottom line is the products don't hold up, bought a $1200 tree in 09 and it was fine for 1 year total hassle to try to fix it in 2010 it now looks like it came from a dumpster, most lights don't work and the a lot hinged branches are broken. Decided to bite the bullet and buy another one this year accidentally bought a 12 foot tree and wanted a 10 ft. The only way after calling 4 times while the tree has not shipped to cancel and redo or change order etc it to wait on the tree to be delivered and then pay myself to return it and purchase another! I have been hung up on, lied to and feel totally cheated. DO NOT BUY FROM TREE CLASSICS! I have heard Balsam Hill is the same company, not sure, but I would not trust them without a lot of research. I will buy local though more expensive!

A majestic tree for a family homecoming. We purchased the 9' slim classic Fraser fir, and couldn't be happier with it. It looked very real, and was very full, with just enough nooks to tuck ornaments inside as well as strong branches to hang ornaments outside. This is the third tree we have purchased from Tree Classics. One lasted for 12 years before retirement, and another is still going strong after 5 years. Our latest is so well constructed that I expect another long life.