Yet Another Great Tree Classics Tree In Our Home! We just received our 3rd Tree Classics tree, having had two over the past 8-9 years. We've never had any issues with any of them, and don't expect to this time. It's beautiful, with a narrower shape than in the past, due to changing space requirements on our end. As always, it is easy and quick to assemble, and storing it in our Tree Classics storage bag is a snap! Thanks so much for all you do to keep our home "traditional" at Christmas time!

Total light failure on a 9' Fraser Fir Fall 2019 I purchased a 9' Fraser Fir with the color changing LED lights for the 2019 Christmas season. It worked properly when delivered. When put up for Christmas, the lights on the tree worked for about 6 hours, then died entirely. I notified the company which immediately identified the problem as a "bad transformer". After three phone calls, the company finally says it will not ship a replacement transformer until July 2020, about 9 months after purchase. Put another way, I must wait 7 months to even test to see if it is really a transformer problem. So far, Tree Classics has declined to toll the warranty. After writing to the CEO, Tree Classics has sent an email apologizing but indicating they may not be able to provide any relief until October or November 2020, about a year after the purchase. Which means I will not even be able to see if they are responding until then. Will they even still be in business in November?

Extremely disappointed I am extremely disappointed with this company. We've only had our tree for two years and during our holiday season we watched just about every strand get super bright and extemely hot and then blow. We called customer service and not only did they not care about the hazard of the over heated lights, we were out of the two year window for the light warranty, which, considering you only take the tree out once a year, is a bit flimsy. I've also been getting the run around to speak with a manager, who is conveniently never there when I call. I will never do business with this company again and do not recommend it.

Lights stopped working Our tree has been great for the last 7 years, however, now entire pieces have stopped lighting up. I have tried replacing fuses, purchased a circuit tester, and purchased additional bulbs. I have spent hours trying to light up the sections that have stopped working. Next year, I will probably purchase a string of LED lights and wrap around the top of the tree. After that, I'll just haul it to the landfill. What is needed is a pre-lit tree where multiple bulbs can go out, but they do not affect the rest of the light string. What I need is a light whisperer......

Never Received Tree But Have Been Billed Ordered a tree Sunday, shipment tracking says delivered to my office last night at 4:04pm, there were 3 of us here but no package. Then FedEx Tracking says out for delivery today. FedEx cant find it. I call Tree Classics and explain what is going on after being on hold for 10-minutes they come back on and say that their system Flagged the order as potentially fraudulent and had FedEx return the tree?? They said if I wanted the order I would have to go back in using a different credit card or paypal. I looked online and my CC has already been billed. The only fraud is Tree Classics!! Then their manager hung-up on me when I expressed by dissatisfaction with their bad service.