Best marketing tool Since we started using Ngage, we have increase our new patients significantly. The service more than pays for itself. We have set up a routine to follow up with emails and a phone call to seal the deal and this works well. It also allows us to answer our current patients' concerns in a timely fashion.

I think Ngage offers a lot of value for… I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service. I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.

Where’s the lead? The professional service of my account representative has been outstanding and deserves 5 stars. The 1 star rating is focused on the fact that NGage Live Chat has not produced any valid leads or new clients.

We've been using this feature on our FKCS.Law website ! We've been using this feature on our website for several months. I'm impressed by how well the live chat people keep those visiting our website engaged and how well they obtain pertinent information from the visitor. Behind the scenes, the business aspect of using this feature has been seamless!

Our firm uses ngage and we landed a… Our firm uses ngage and we landed a case that netted $4.1 million through their software. They have always been responsive and seem to have a leg up on their competitors with respect to conversion data. I recommend them highly.