Our firm uses ngage and we landed a… Our firm uses ngage and we landed a case that netted $4.1 million through their software. They have always been responsive and seem to have a leg up on their competitors with respect to conversion data. I recommend them highly.

I think Ngage offers a lot of value for… I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service. I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.

As a business owner it is very… As a business owner it is very important for potential clients to be greeted professionally and courteously. First impressions mean everything, I have been very pleased with Ngage's chat feature and flexibility with non-routine chat questions. I also have been pleased with their fair approach to billing. I would recommend their services to anyone who needs a chat feature on their website.

Ngage does a great job handling live… Ngage does a great job handling live chats for our firm. We tried a less expensive chat service and potential clients clearly were not happy with the experience and often complained. That is no way to start a relationship.The chat service you choose is on the front lines of your business and the way the service handles potential clients reflects directly on your law firm. We have never had a complaint about an Ngage operator. They do a quality job and I highly recommend them.

Very happy with the service Very happy with the service. Just started up thinking we didn't have much to lose by engaging with potential clients on our own website when we are not always available. Right away, we signed up our first contact and couldn't be happier. In fact, our client said that he specifically was impressed with our use of technology by having a real live chat feature on our website whereas most other law firms do not. Thanks Engage!