Customer service 💯 -

It is very convenient and my dog loves… It is very convenient and my dog loves it!

Fix your logistical problems and you'll have a great model My picky dog loves the food. I was so excited to have tried Sundays and found something my dog would consistently eat and enjoy. If I was rating the quality of the food alone, I would give it five stars. But every shipment is significantly late, as in it hasn't even shipped by the estimated delivery dates and arrives 1-2 weeks after. This is a *subscription* dog food service. That means deliveries are supposed to be timed correctly to arrive before we run out of food. Dogs stomachs are sensitive; it is not easy to just temporarily change their diets to accommodate such a delayed delivery schedule every couple of months. And looking at other reviews, this is a consistent, ongoing issue. I'm so sad to cancel as this food has been such a godsend, but if it's unreliable and consistently doesn't arrive anywhere near on time? Well, that just doesn't work. Customer service is kind if you're willing to call and wait to speak to a rep, or opt to receive a call back. Email customer service is less helpful. Back to my dog food research.....

I ordered a box on expedited 2 day… I ordered a box on expedited 2 day shipping because my pup was eating more and was almost out of his Sundays food. I was only emailed 5 days later apologizing about the delay and was told on March 27th that it was sent out for over night shipping. Here we are on March 29th and my pup is still without his normal day to day Sundays food. For me it’s not ideal to feed my dog a rice and chicken diet to sub not having his food. I’m beyond furious because this company is messing with the nutrition of my pup. I’m really considering researching another air dry food for my pup. He’s the most important thing in the world to us which is why we feed him such expensive nutrition. He comes first, but apparently to Sundays his nutrition is not being valued. Do better Sundays for dogs. So better. I don’t care about a discount or a free small dinky bag of food. I care that my puppy is getting his proper nutrition.

False advertising I received a marketing email as an active subscriber to their dog food for 30% off. When I tried to redeem it, the customer service rep said it was for first-time orders only. Makes no sense for me to receive that email given that I'm an active subscriber. I checked the fine print in the email and the website, and nowhere does it mention that existing customers cannot use it. I provided adequate proof and expressed my frustration courteously, and was dismissed saying that they would not honor it but I could refer friends and family to them to get a discount. Why would I do that if my experience has been subpar and this business operates with false advertising?