Unfavorable experience Unfortunately, my experience with Sundays has been extremely disappointing. After placing my order, I eagerly awaited the arrival of my pup’s new food, only to be met with silence. It was only after numerous attempts at reaching out to their customer service that I discovered the reason for the delay – they “are currently low on recipes”. Given they promote using only meats and produce, this is quite an incredible claim. I need only go to the supermarket to see there are no shortages of either. What's most frustrating, however, has been the lack of proactive communication from their end regarding this issue. Instead of informing me ahead of time about the shortage and providing options or refunds, they continued to bill me for subsequent orders and sent misleading emails claiming that my shipments were being prepared when they weren’t. I even received one from Dr. Tory inquiring as to how Ziggy was transitioning to her new food that, as the owner of Sundays, she’s fully aware we haven’t received. This level of negligence and disregard for their customers' time and money is unacceptable. What kind of company continues to take money from customers when it’s fully aware it is incapable of providing the product that money should pay for? I would caution anyone considering purchasing from Sundays to think twice and explore more reliable alternatives.

Tootsie gives Sunday’s a 👎 Tootsie isn’t impressed with this food which is not very palatable. The sample came to us with half being almost a powder. Wasn’t worth the $5.95 shipping charge. I did some further reading on the product and it isn’t for us. Low quality oil & pesticide laden oats and millet. Will continue to search for a better quality food.

Prompt reply Prompt reply, got right to the solution. Nice correspondence, made me feel heard and cared for.

Customer service 💯 -

Feels good knowing that my dogs are getting good nutrition It’s been really good knowing that my dogs are getting good food. One of my dogs absolutely loves it. The other one. can take it or leave it. The only thing that I find is rather irritating is, I have to break up all the pieces to smaller pieces one for my littlest one and for the other one to feel like she’s getting enough food. Maybe it’s a finicky parent I don’t know.