BEWARE BEWARE They don't provide maintenance for emergencies in a timely manner. They fail to honor agreements written and verbal, they over charge on every aspect. The only way they can improve is to dissolve the company.

I would like to give ZERO stars if it… I would like to give ZERO stars if it was an option. We have been without a refrigerator and freezer for a week in 90 degree Charlotte heat. I have 2 year old twins and we are living out of a cooler. It took 3 days for anyone to respond to my maintenance request, and then the maintenance person that was scheduled to come was a no show, and then ANOTHER no show the next day. We were never updating on anything, no communication. They finally sent a disgusting old moldy fridge to shut us up from a used appliance center. FINALLY after 4 days of wasted an entire holiday weekend trying to get any answers I was told appliances are backordered 2 weeks and that I was lucky to get what I did. I went to my local Lowes and sent a photo of an almost identical fridge available to take home immediately. I told her that her argument was not valid. I offered to purchase it for reimbursement, and got no response. This fridge is unfit for use, and unsanitary. During a pandemic ESPECIALLY, I deserve to have a clean appliance brought into my home with small children. Will be filing a lawsuit.

My ac went out My ac went out, of course on a holiday weekend on 09/03/2021 after 5 pm and we had to wait until 09/07/2021 they couldn’t come until the 09/08/2021and of course Goal couldn’t get a hold of anyone in maintenance. It was a lot of back and fourth. And Goal was having a hard time communicating back with us and also the maintenance people .so they are horrible at communicating.Now we have been without A/C for 3 weeks. So now my whole family is suffering in the humidity and heat all this time and yes they give us floor a/c unit but it only freshens the kitchen. and I can’t speak with anyone at goal. No one cares we don’t have ac it’s 95 degrees outside.it’s now getting cooler outside. This is completely unacceptable. Because we just got this company we use to have national real estate but recently change to Goal. And now I know why they have 2 stars

I've called the maintenance line… I've called the maintenance line several times about the same issues that are not being addressed nor fixed. This house is run down, cabinets falling apart, holes in the wall and back of the house where rats gain entry. It is a health hazard and NOBODY should have to live like this. I want it fixed NOW and I've definitely documented it and will take whatever steps necessary. If I do t pay my rent there is a problem. So I need you all to do your job like you want to be paid. At this point I have a slumlord. I'm sick of it!!! Escalate me to someone who cares! It's 4 a.m in the morning and I'm looking at a rat in my living room because if unaddressed issues on your end! Your maintenance line is a joke. Nothing is beind fixed! This is a health hazard and I have babies that have to live like this due to lack of responsibility on your end. IM SICK OF IT!

DO NOT RENT HERE! I moved out and provided a forwarding address so they did not send me a final bill with my security deposit. Come to find out they immediately sent it to collections. I paid my rent on time the ENTIRE time I was there. Left the property in better condition than I received it.