They rolled out a new portal total … WOW THE MANAGER JUST CALLED ME AND HAD A NICE TALK HE REASSURED ME THEY ARE MAKING A BETTER VERSION AND PAY ME ASAP I WILL CHANGE TO 5 STARS WITH THIS OUT REACH.. They rolled out a new portal total bull crap not smart phone friendly chang over in 7 days or less looks like accounts did the setup, now no way of knowing if documents where submitted correctly, even they said having issues with people not doing it right, maybe it is your problem, not driver friendly any more. Sorry u lost my business, has been 3 days since paperwork approved and still no money.

We have been working with InstaPay for… We have been working with InstaPay for almost 2 years and have had nothing but a great experience. Fast and on time payment, easy document submission and very prompt to assist with any questions or concerns. Their web interface is also a great tool for tracking payments. Have worked a lot with Haley and Stephen and they are always very helpful. We greatly recommend them!

Damn Damn. It's not working properly..

Eagle eye transportation llc Before you register with instapay you need to know a few things 1- they are going to be super nice and suck you into the system after that they are not going to pick up the phone at all also if you submit a load that it’s approved by them and for whatever reason the broker doesn’t pay them they will take the money back out of your account They will not call the broker to see why they’re not getting paid and you won’t be able to talk to the broker because they are the account holder #2 they will tell you you’re not under any contract and you will leave anytime and it’s a true you’re not under any contract but you have to give them 10 days notice and if you decide to leave to another factoring company they will give them a such a hard time and they will not release to them the new UCC if you’re not familiar with the UCC is you need to search it because you cannot go to another factory company without the release of the UCC I am currently stuck in between I have 15 loads sitting on my dashboard because I do not want to factor with instapay anymore and I cannot move to another factoring company because they refused to release the UCC But I’ll be able to do it I just have to go through a lot and it’s gonna take me a month or so and that’s with no pay #3 Also you need to know Insta-pay just got bought out by e capital Because a few months ago they filed bankrupted cy and was bought out by a company in Canada and if you call Insta-pay for any question they basically can’t answer it because they simply will tell you they were not trained on e capital system Save all the headache and look somewhere else there is Hundreds of Good and honest factoring company out there just stay away from e capital and instapay

Completely Incompetent Company Completely incompetent company. This week alone they have incorrectly billed my company 3x. They can't even be bothered to verify a company name that they are billing before they send out invoices. Invoices mind you that have sensitive billing and banking information contained on them. I personally wouldn't want my companies financials leaked that way. On top of this no one ever answers their accounting line and a voicemail never picks up (although I wouldn't hold my breath on ever getting a response). I waited on hold for 20 mins a few separate times this week and was never connected a person. I followed up with emails and screen shots showing they were billing my company incorrectly and they were never answered or responded too. I finally managed to get through when I hit a different ext (the sales one, surprise surprise they have no issue taking your money) and the gentlemen could not have been ruder or more unpleasant to speak with. I calmly expressed my displeasure at the situation and that maybe they should take a closer look before they send out invoices. To that end I was hung up on. Would have been nice to actually get an acknowledgement on an email that it had been fixed. I would be very careful giving this company your financial information. I can only imagine with them at the helm how much of an accounting nightmare it could turn out to be.