Robbery and abuse They repossessed without contacting me to try to work something out, in doing so there was damage to car and driveway. First said I could catch up payments and pay fees to get my car back $2000.00 then when I called to pay that they decided I had to pay it off $10,800. Oddly close to original loan amount in 2018. 4 years later equaling about $8600.00 in payments made.They gave me 10 days to pay. I did so on the 10th day before deadline, I wanted to get my car, they acted as if they didn't know where it was. Impound lot told me that it was taken to auction already in another state. 13 days after paying in full and hours of phone calls I finally picked my car up, covered in mud with no gas, bumper cover almost falling off, dents, scratches, chiped windshield, items missing, black oily substance all over the car staining paint.

Do NOT Do Business with Santander at all costs. I have an account with Santander for my car loan since 2019. I paid on time every month for four years. I've asked for my high interest loan to be reduced they denied my request. Yes, I should have gone with other lenders but their option was to lower my payments and extend the conditions which I didn't want pay more over time. Santander started with harassment calls on February 21, 2024 but my bill wasn't due until February 24th and has marked me late for payments before my due date for one pending payment, called and harassed me about the one payment prior to the due date, refused to remove the late charge on my account applied before the due date and billed me for the month of March in February and marked that bill late also. They even called me on Sunday the 25th about the payment. It was officially late on that day but it was on Sunday they called about the one payment. There has to be some legal ramifications to their business practices and I guess it's on me to find out what they are.

Check reissue I have been requesting a check to be reissued for 1.5 years and have been receiving the run-around. They have kept my money I am owed for overpayment and they will NOT send a check. I have an audit trail of emails, and calls which they DO NOT RESPOND TO THEIR EMAILS. Crazy thing its my money I am owed. The WORST service . . . .

Trying to get my refund I refianced my auto loan through another company and am owed a refund on my gap ins, I have been trying to resolve this for over a month. Santander keeps giving me the run around i have requested a lease of lien as this is what i was told to do per the executive office of Santander. That request was rejected. I contacted the ins company they informed me that the previous letter from Santander was not sufficent as they needed a release of lien. The lady in the Executive office told me that I no longer owed Santander anything and that i need to get a lien release submit it to the Ins, company so they can send my refund directly to me as santander is telling me they yet to receive the refund check and it will take the 6 to 8 weeks to refund it to me, Well they are refusing to give me a release of lien! I owe these people nothing no more absoulty nothing they were paid in full on November 8,2021.I do NOT recommend this company to anyone as they will give you the run around. It would be one thing had I not done exactly what i was told to do by their executive office but i did. and still being denied the lien release letter so my next step is BBB and Attorney Generals Office and a attorney!!!! i

This company is the worst company ever…so disappointing to do business with them. This company is the worst company ever ! They won’t let me access my account online can’t login, they are taking advantage of me saying I am 45 days late on my payment that I missed a payment . That doesn’t make sense at all because I have all my bank statements showing that I have made payments since the day I got this loan with them. Yes I was late however I made my payment. I don’t appreciate the bad credit report from them now my credit score drop very low because of their inaccurate information on my account. Come on please help me? Give me access to my account so I can read my statement make payments on login please . It should never be this difficult to make a payment on my account much less have access to my accounts. It’s unfortunate that I choose to finance my car with this company I must have bump my head !