Really unprofessional Really unprofessional. When I stated I was going to pass on their finance, Taylor became rude and unprofessional. Putting things in caps really comes across as rude in text and honestly the reason a service is refused is not something that has to be disclosed. If he cannot accept that someone is just not interested, then maybe a role in customer service is not for him.

Awesome JOB!!!! Paul Kim did an awesome job! He made sure we got to the finish line! Am very satisfied with the service provided and will highly recommend them! Taylor also did an awesome job, communication was effective and timely. This defines that this team is driven to succeed! Thank you! Job well done!

I originally started a refinance with… I originally started a refinance with them on my primary residence back in April and just gave up working with them now in October. I was originally forgiving with the first refinance that fell through at the start of covid. Second company they matched me with took several months before it fell apart. They told me the third time would work and be fast since they had all my paper work... Not so. Refinance went over 45, they relocked for an addition 21 days, managed to let that expire too. Finally sent me an updated disclosure after 66, which had raised over 1,100 dollars since the initial one (due to repeated loss of rate lock) To their credit they offered to refund their brokerage fee, but since I could still get a better deal from using a more competent company that can probably close in under 5 months I decided to walk away having lost months and just under $200 dollars due to excessive payoff statements fee (6). Their personnel is courteous and pretty reachable, they just can't seem to close. I would recommend looking elsewhere.

John Leahey was AWESOME John Leahey was fast, knowledgeable and very informative of our options! HIGHLY RECOMMENDED!! He was so responsive and got things done quickly!!! Would use him again for future needs.

ACTIVE DUTY AND VETERANS BEWARE ACTIVE DUTY AND VETERANS BEWARE: I have had the most horrible experience with this company. I first dealt with Jordan from the Costa Mesa Branch she dropped the ball NO CONTACT-KEPT STRINGING US ALONG. Than I called to complain and I was going to walk away at this time but spoke to a Garrick (with same branch) who claims to be the owner of the company and he ASSURED me that we would close on a date that came and went. He stated that UWM (united wholesale company) was the problem. Contacted this company and came to find out that it was them that had dropped the ball again. He mad promises after promises and since November of 2019 my husband and I have been strung along. My family and I have wasted 3 months giving this company a chance to come thru. PLEASE PLEASE PLEASE MILITARY STAY AWAY. I am contacting the better business bureau as well. DO NOT WASTE YOUR TIME they will even tell you not to pay your mortgage. Can you believe that. I have learned a lesson from this, trust your gut if it seems to good to be true....RUN.