I completed my refinance process with PRIME CHOICE I completed my refinance process with Mark Snow and Lana Kim. In fact, this was the second loan refinancing we have done in the last four years, both with Prime Choice Funding. Why did we return? Well, who wouldn't, for an excellent service, timely delivered by professional loan officers: pure and simple, an awesome service, straight forward, for a great price. Thank you very kindly, Lana and Mark! With respect, Margaret and Ted Caliga Manassas, Virginia April 2020

Mediocre customer service, Don't waste your time with them. Brandon Pratt was assigned to my file and provided mediocre customer service. He promised call backs and e-mails which didn't happen, I had to keep after him and actually call another employee from the company to have him call me back. It was a total waste of my time, I absolutely do not recommend working with them.

Terrible Mortgage Experience / VA Streamline Terrible communication. They cost me money by telling me not to make a payment as we were going to settle, not once but twice. I stuck with them and still lost out. I had to prompt responses out of them, it always seemed like a bother for them, Veterans beware, I would not recommend Prime Choice at all.

Mail you receive is USELESS I have been receiving letters from Prime Choice for months now. At first when I saw the low interest rate listed (2.875%) I was excited and wanted to give the company a chance. After a call with the mortgage specialist i was told that the rate advertised is only available with a points buy down. Stupid me as they said it in the fine print in the back, lesson learned. Adamant that i could make one of the solicitor emails work for me I took my time to read all the mail i received and looked at the fine print to make sure the rate advertised is the rate i'll be getting. A month goes by and I feel i may have hit the jackpot with the a new letter from Prime Choice again with an advertised rate of 2.875%. This time i read the letter up and down front and back word for word, and nowhere does it state a buy down is required. The language listed in the fine print as I quote "Rate being quoted are as of 10/18/2019 and on a 30 year term based on an interest rate of 2.875%(3.169%APR) with a total of 360 payments. Interest rate and APR being quoted assumes a borrower receives VA Disability and is exempt from having to pay a funding fee. Rate may change or not available at commitment, lock-in or closing. WHERE DOES IT SAY BUY DOWN IS REQUIRED FOR THE RATE??? Again i have read a plethora of letters from other solicitors and they do state that buy down is required to receive the advertised rate, but this time i dont see it. I try to explain the case to the mortgage specialist that the letter you provided does not have the buy down requirement and was rudely ignored. Thanks to this i will never work with a company that provides false information just so you can call and be told something different.

as a first time homebuyer I reached out… as a first time homebuyer I reached out to get a comparative mortgage quote and was treated rudely when I shared what other local banks were offering for rates. They would not provide a quote but wanted me to start an application. No clue why