1 star too many-RUN Unprofessional Bad Business 1 star too many. RUN-DO NOT DO BUSINESS WITH CIVIC. The worst financial service company I've ever dealt with. They have had my loan since December 2022 and no one even had the courtesy to respond to my emails for a follow-up regarding my refinance after I've paid over $1200 in appraisal fee's. I've emailed the underwriting manager Daniel Molina called customer service to simply get a reply and no response. It was supposed to take 30 days. I had the pre approval. The Appraiser confirmed she made a mistake on the appraisal stated she would correct it at their request and they did not even submit for corrected appraisal. They will give you the run around and undeliver weeks at a time. I will be filing a complaint under the FHA, HUD, and BBB. Still ongoing.

Chris & David : my partners at Civic Financials Chris & David were polite & patient when I did no send info on timely basis. They consistently guided broker & borrower as per Civic lending criteria etc. Over the years, I have developed a good sense of comparative value. Civic Fin is my go-to lender, especially due to exceptional service by Chris Rosas & David.

The processing staff will not answer … The processing staff will not answer and return phone calls. It is very hard to do business that way. The AE is saying talk to processing, very frustrating. Also, there was a lot of confusion on the cash-out and the indemnity. It took a lot of effort to resolve this issue. It seems like processing has a very uncaring attitude.

CIVIC FINANCIAL SERVICES FRAUD I have been in the financial industry over 30 years, brokered and closed for my own account in excess of 1000 loans in 5 states, ranging in amounts from $20,000 to $10,000,000, helped countless homeowners navigate their way through the crushing mortgage crisis years. I've worked with every imaginable U.S. bank and mortgage lender, from the largest to ones since demised, insurance funds and international banks. But, never have I ever encountered one so blatantly incompetent, dishonest, unscrupulous or fraudulent as Civic Financial, and their erstwhile servicing subsidiary BSI Financial Services. So egregious are their accounting and loan servicing actions that it became necessary to not only file suit on one particular Oregon loan, but I am preparing regulatory agency complaints for filing in Texas, California and Oregon.

Another SMOOTH Closing with CIVIC This is our 3rd deal with CIVIC and we loved the experience. Our Account Executives, Melissa S. and Michael H. were super! Took care of every detail, were great at communicating and moving the ball forward. This was another smooth process though we were in new territory with this type of loan. Thank you, CIVIC!