Naveen Sehgal
GBGood starting experience I recently completed my first loan with RCN for a property in Florida. There were no major surprises and the terms were not changed during the loan processing. What was told upfront was what I got. A special word of thanks to my loan officer (Chris Dorin) who was friendly, cooperative and responsive to my needs. He had a good understanding of the loan process and was able to explain it clearly. However, the Closing process took a little longer than expected and the Closing department was not very cooperative as experienced by my team. But with Chris and his team's help, we were able to move forward to Close in time.
Authentic Property Solutions, LLC
GBDraw on rehab funds horribly managed Communication zero to none on how the draw of funds will be handled. Inspector unreliable. Unable to draw on money appropriately to complete the rehab for a smooth process. Project on temporary hold to complete the rehab as RCN will not release the funds that we have paid out of pocket to the contractors.......
Lenora Menard
GBInitial rep was awesome...very … Initial rep was awesome...very attentive and quick to respond to any questions or concerns. But later in the process, there has been a problem with incorrect inspection report and wiring money which has been very frustrating. I don’t feel these reps are as attentive. I should have received my first draw last week, but still nothing.
DCS
GBNot simple or straight-forward My entire experience was challenging and their lack of who's on first made it hard to navigate. Everything from contracting to insurance policy coverage to getting real numbers to know what I needed to bring to closing was simple hard. The entire back and forth took over 2 months for something that should have taken weeks. There internal processes need MUCH improvement.
Sandra & John Licht
GBJust too many fingers in the pie and way too much paperwork. We had a lot of paperwork during the process and closing was over two hours long and still didn't have enough documents completed. There is a lot of funding issues with who signs what when and it's very expensive.