Was pleased with the phone call, until I paid my other bill. It's too bad the phone call I made 2/5/2024. I called to find out why my Build master card available balance was not yet there. I always pay it on the first on the month if not before and it's usually there the next day. I was told because it was paid by a checking account it would take 7-9 days. Hmm! Never in my life of owning this card has this happened. I asked Courtney if this was something new? She replied No! I just paid my Reflex...owned by the same company, my available is there already. Not sure where this crock of BS is coming from? I was going to leave a fantastic review! Really having a second thought now.

Representative was very helpful (from authorized person on behalf of Mrs. Perez) The representative I spoke with today was very helpful with my problem. I had made payments on the Build website that did not show up as scheduled payments, even though I had talked to someone else about the matter the first time. Upon finding out today April's payment was over $100, I contacted the company. After explaining the situation to the representative, she made sure adjustments to the account were made quickly. She was sympathetic and understanding of the possible site problems I had experienced and apologized for the inconvenience. I was very appreciative of the way she handled my problem.

Too many attempts for a great representative Julie was the only person after 5 reps to help me. Your system to make phone calls in the time of need is really crappy. You need to have a system to get you to a representative sooner than normal. You have too many people that redirect you in the wrong direction. Julie was the only one that got the job done after a 45 minute phone call.

I was trying to pay my bill yesterday… I was trying to pay my bill yesterday evening and night. The automated and website would not allow me to make my on time payment. I was so disturbed. I call back today and got a very nice customer service representative who put me at ease. By expediting my payment with no cost and making sure I wouldn’t be charged a late fee. I really appreciated him for being so professional and courteous.

After some initial confusion After some initial confusion, your customer service person was trying to take care of my issues. with the help of the supervisor was troubleshooting and I am very satisfied as far as the acct. there only remains the correction of the credit report of late and missed payments to finish. Your representatives were very good and tried to keep pleas3ent with this old crouch. you best keep them both as they are excellent assets to Continental.