Alana customer service relations… Alana customer service relations manager was the only one person who reverse late fees due to your rep who gave misinformation and lost my payment.no one else has called me back when they said they were. She provided excellent service with great patience.

Phone called on online servise/mobile app for payment The cust rep - Alia was very helpful and explain why it might be a problem at this time with my payment not going thru as you all are experiencing system issue this week. I would like to thank her for her honesty. She did advise that, I can try again later and if the problem still exist, then I can call back and they will waive the late fee. Thank you Alia for your excellent cust service. Stay bless, safe and healthy.

I called to pay off any balance I had… I called to pay off any balance I had and rep, Jackie Rose, was very nice and helpful in closing the account as I requested. . I must let you know that when I call in every month to pay per phone the long drawn out process to pay a payment is grueling and I have no time for the information requested over and over again. I have many cards and none of them ask so many repetitive questions just to make a payment.

Was pleased with the phone call, until I paid my other bill. It's too bad the phone call I made 2/5/2024. I called to find out why my Build master card available balance was not yet there. I always pay it on the first on the month if not before and it's usually there the next day. I was told because it was paid by a checking account it would take 7-9 days. Hmm! Never in my life of owning this card has this happened. I asked Courtney if this was something new? She replied No! I just paid my Reflex...owned by the same company, my available is there already. Not sure where this crock of BS is coming from? I was going to leave a fantastic review! Really having a second thought now.

I was trying to pay my bill yesterday… I was trying to pay my bill yesterday evening and night. The automated and website would not allow me to make my on time payment. I was so disturbed. I call back today and got a very nice customer service representative who put me at ease. By expediting my payment with no cost and making sure I wouldn’t be charged a late fee. I really appreciated him for being so professional and courteous.