Too many attempts for a great representative Julie was the only person after 5 reps to help me. Your system to make phone calls in the time of need is really crappy. You need to have a system to get you to a representative sooner than normal. You have too many people that redirect you in the wrong direction. Julie was the only one that got the job done after a 45 minute phone call.

Great card and Customer service I’ve had my build card for some time and have never had an issue. They even provide credit increases frequently as long as you request an update. Customer service has always been great with answering any questions or solving any issues.

Phone called on online servise/mobile app for payment The cust rep - Alia was very helpful and explain why it might be a problem at this time with my payment not going thru as you all are experiencing system issue this week. I would like to thank her for her honesty. She did advise that, I can try again later and if the problem still exist, then I can call back and they will waive the late fee. Thank you Alia for your excellent cust service. Stay bless, safe and healthy.

After some initial confusion After some initial confusion, your customer service person was trying to take care of my issues. with the help of the supervisor was troubleshooting and I am very satisfied as far as the acct. there only remains the correction of the credit report of late and missed payments to finish. Your representatives were very good and tried to keep pleas3ent with this old crouch. you best keep them both as they are excellent assets to Continental.

This is the worst card I've ever dealt… This is the worst card I've ever dealt with, you're penalized for never missing a payment, but paid early smdh!! After 3 years of never missing.. The supervisor refused to come to the phone the workers are not qualified at all!! A bunch of cowards the worst card I've ever experienced, honestly!!!! Renee J