There is a flaw in their ordering… There is a flaw in their ordering system where items that are similar--same item with different names--do not go through. Instead the first item is simply duplicated. They claim they cannot find the problem so they want more money for the correct item. I am not happy with the way they do business.

Great customer service in response to… Great customer service in response to size questions. Product shipped in timely manner. Old English sheepdog shorts were super cute and comfortable! Fun addition to our vacation on the beach!

Great product and wonderful customer service! While the site was not the easiest and check out was a bit cumbersome not showing the exact item I made, customer service was terrific. Personal and quick to respond. My products arrived and looked great. But my pillow had a small tear from shipping. I contacted customer service again and quick response with no issues. They prepared and sent out another pillow. Overall, with the products being so wonderful and the great customer service I would shop here again. I will suggest doing what I did and order with plenty of time, as customizing your product will take time.

I still have yet to receive this late… I still have yet to receive this late birthday present. Totally unacceptable in my opinion. It's been 2 weeks since this was ordered. I did send an email asking when I would receive this and was told it was waiting to be picked by USPS and it would be a few days. Again, you all need to figure out a better shipping process and rate!

Amazing customized covers! This is the fourth time I order on Furlidays.com. I had an issue with my previous order (the wrong item was sent to my sister's house, twice), but the customer service at Furlidays was amazing, and finally managed to send me the correct item. This time I ordered 2 customized covers, and they arrived at my house with no issue. It's exactly what I ordered, and the covers look amazing. I can't wait to see my friend's reaction at Christmas! I highly recommend the website. The delivery can take up to 3 weeks (depending on the country) so make sure you order in advance!