Honest lender, work like a tech company To be honest, I was initially apprehensive with the self-serving model and no salesperson chasing you. However, I had a great experience and my loan agents acted like advisors and keeping me on track with respect to the task outstanding. Though it went a little close to escrow, they kept me informed and I had a successfully closing. There zero commission model is great and they provide unmatched transparency. Would love to work with them again.

Jamie Ohlsen My experience with Jamie, my loan officer, was exceptional. Jamie went above and beyond to secure the best rates for me. Her responsiveness and proactive communication kept me well-informed at every step of the process. I wholeheartedly recommend Jamie to anyone seeking a reliable and dedicated loan officer. Additionally, Better Mortgage’s automated underwriting process streamlined the experience, making it efficient and hassle-free.

We financed through Better We financed through Better. Things started off well, but the day before closing they stated we would have an excess of credits. We decided to use that excess to buy down points and we also agreed to remove one of our insurance fees this would have covered it. On the day of closing the numbers changed and I had to bring more money to the closing table. It was very difficult to get a hold of anyone who was licensed to speak about rates. When we finally did get someone 2-3 hours before the actual signing there was an oversight on the numbers they provided us. We could not roll things back unless we waited another three business days. TLDR; In the end we had to buy down points, which we did not want to do. It costs us an optional insurance and bringing additional money to closing. To recoup just the cash portion brought in it would take 2 years. Very bad transaction.

Attentive and helpful team, extremely smooth closing process Simple, quick and easy to go through the whole process, and as smooth of a closing you could hope for on a new home purchase. The whole team was responsive, attentive and on top of the ball every step of the way. Not to mention their interest rates were far superior than 5 other lenders I got loan estimates from. I wouldn’t hesitate to recommend or use Better Mortgage in the future.

Lack of communication and understanding… Lack of communication and understanding what I needed and wanted. Seemed the goal was to get the loan funded as quick as possible instead of how I NEEDED it.