Should’ve done it sooner These are unchartered waters for me. The team at Gold Star Trust made it easy as they guided me step by step over the phone and with other companies we were dealing with. I was putting this off because I thought it would be complicated, but it wasn’t. I should’ve done it sooner.

Good & Quick Customer Service I like that they would reply to my emails, usually within 12hrs. My IRAS Precious Metals payment transaction was much faster than expected. Their web site said it could take up to 2 weeks. I requested a wire transfer to GoldStar on Mon from Fidelity & it was in my account by Wed. I then could make my Silver coin purchase & my payment to my dealer was made on Thur by GoldStar so now my purchase can be shipped to the depository I selected. Very smooth transaction!

I can’t log in I can’t log in. I know I have a new account and I’ve tried “forgot my login ID” and I tried “forgot my password” and the emails I get say I don’t exist. That’s very scary since my money was transferred to you.

Great Customer Service Outstanding customer service! I feel a lot more secure knowing there is someone there to help. The process went flawlessly. Very satisfied.

Memory refreshed regarding IRA mechanics It has been several years since opening an IRA account with GoldStar Trust Company. My memory needed refreshing. Concerns over metals storage and mechanics of money transfer/metals purchase were answered. Emails sent to acknowledge receipt of transfer request and transfer completion were quick and timely.