kevin k
GBAwful experience Awful experience! I've been a customer for over a decade. I had an accident, I was not at fault, I went through the insurance of the other driver. After I settled, I called Farmers to cancel coverage. They canceled my policy, now I can't get insurance on a new vehicle because I have a lapse in coverage. Their call center is in India now, they barely speak English, don't understand their policies and the connection is poor and it's hard to hear anything but static.
Teal
GBThese parasites promised a 14.00 dollar… These parasites promised a 14.00 dollar reduction in my rate if I went paperless. Went paperless. They sent out the payment notice reflecting the 14.00 reduction. Today received notice that they are removing the 14.00 reduction and will require full payment. No reason given. These loathsome thieves will soak you every time. Will be actively looking for a new carrier.
Daryl Beckwith
GBToggle worst auto insurance Without my knowledge or consent, I was switched to Toggle from 21st Century Insurance in January 2024. Since then, all efforts to change my policy (add/remove a vehicle) online have failed. My new insurance cards don't have a phone number for roadside assistance; that process has to start online. In February, I tried to cancel my policy online twice. Next, I tried canceling via live chat once. Lastly, I tried canceling by phone three times. During the first call, I was told to call back because all lines were busy. The last two calls kept me on hold for over an hour before talking to a representative. Both representatives (weeks apart) told me that there's an IT issue preventing my policy cancellation—an issue that has apparently lasted for weeks. In 50 years of insured driving, I have never had a problem with an insurance company until Toggle. Based on the extreme difficulty I've had trying to get things done with Toggle, I really think that they don't want my business, or they want out of the auto insurance business. Yet they won't cancel my policy. Since the policy was paid in full, this delay (going on a month now) is eating away at my refund, which I had hoped to apply to my new insurance. Toggle provides extremely bad service, and they won't let you leave.
Clayton
GBbilling department doesnt fix issues Staff does not get their billing act together. They do not fix issues despite calls over months. Also they doubled the cost of insurance without notifying me by mail. When I did get mail, it did not reflect the actual billing situation on other matters. I've had issues with them with both home insurance as well as car insurance (subsidiaries of farmers)
Richard Beaver
GBFarmers Cancels California Policies After doing business with Farmer's Insurance for several years. They decide to cancel all policies in California. I would never do business with them again. After reading other comments on here about Farmer's Insurance, they have also canceled polices in other states as well. I hope they end up going out of business.