Stellar Experience I had such stellar experience with Alexandra Waters from the Austin location. She was so patient, professional, and courteous. If customer service was in a diet then her picture would be next to it. Best customer service experience of the year thus far!!

RUDE CUSTOMER SERVICE AND NO MANNERS TO TAKE YOUR MONEY I got this so-called insurance because I am a Senior Citizen and sadly have to have Insurance according to STATE LAWS that are out in place to rip off the public( Major RIPOFF) even though I do not DRIVE anywhere due to working from home. I started out paying $24.00 a month ' and then after 6 months they raised it to $30.00 a month...Get this, same Odometer number and more money..What a rip-off as usual. I tried to call today, to see why I didn't get my renewal information , and was told I was cancelled due to another Insurance Company has bought them out..Oh and that after being hung up on numerous times and rudely spoken to by one of the claims people ( female) and talking to me like I am so kind of MORON.Not Appreciated at all. I say never ever deal with this SO called Insurance people..Reminds me of a "Bait and Switch" Company..Or an elaborate Ponzi Scheme to screw you out of your money.

Cut off my insurance saying the bank… Cut off my insurance saying the bank declined my payment but the bank shows no decline. Didn't even notify me before cutting me off. Then say it will be another 7 days before they can get me insured and then what? Cancel me again for another 7 days? No thanks.

Claims department matches what you pay… Claims department matches what you pay for. Insurance is only useful if you are not involved in an accident. A car crashed into my car and mile auto has done nothing but added to a stressful situation. Even reached out to owner to share stressful situation and have not reached out to me. Will inform everyone I know about lack of professionalism. Lack of communication and follow up. Continued to apologize for mistakes once was called out. Response was, “this is the first time this has happened in my years working here.” Constantly putting blame on others.

Yes it was a wonderful experience an im thankful for explaing everything I needed to know Yes it was a wonderful experience. Heather did a awesome job. Very helpful an super friendly. Which made my day because I woke up this morning teary eyed an depressed worrying about life. But Heather's bubbly spirit an humor make me feel so much better. I almost didn't wanna get off the phone with her. She explained everything accurately an im so glad I called today an she was the one to assist me. Never was she impatient with me or rushing me off the phone. She was very patient. I will always remember this call with this agent because I understand everything what was needed on this call an she truely uplifted my spirit! Keep her, every company an businesses need yall's Heather!!!!!