Horrible Overall Experience I recently signed up for Anchor insurance and overall it's just been a bad experience. It is always a hassle to simply pay my car insurance, could not do it online because my "browser was too new", and they are not willing to waive off the service fee in any other form of payment. This may sound unreasonable but I originally signed up for anchor under the reasoning that paying and even viewing my account info was going to be easy and simple but so far it hasn't. I recommend going somewhere.

Kayley Von Der Lieth Kayley Von Der Lieth She was very supportive got in to action within 30 minutes I received what I needed from anchor general insurance. The service she provided on a last minute called I Couldn’t be more happier thank you Kayley Von Der Lieth.

Worst customer service ever! Their insured driver crossed over onto my lane and hit me due to her negligence. A couple of days after the accident an adjuster was sent to assess the damages to my car and look at the evidence of the accident. The adjuster determined that the other party was at fault. He initiated the process to have my vehicle fixed HOWEVER a couple of days before the body shop was going to start working on my car FRANK CSEKE emailed me and the body shop and said that because the insured driver stated they weren't at fault, he would be taking the drivers word and not move forward in favor of me (the claimant), even though the adjuster (who actually looked at my car and the evidence) agreed that I was NOT at fault and the other driver was. I cannot believe that a simple "it wasn't me" was enough for Frank to make a decision. He hadn't even received my written statement or talked to ME on the phone or even looked at this case properly. This is unacceptable and unbelievable! I told Frank that I want his supervisor to contact me or someone higher up that can take over my case and take care of this situation. I have yet to hear back from him or anyone from Anchor General.

Canceled my policy Tried canceling my policy for 2 months because found better deal at The Hartford. Had to send declaration page, hand written note stating reason of cancelation for the to "review". I was told that my new policy had to be same or better in order to get canceled. Now I have to wait THREE WEEKS before I get my money back, because that is their company policy.

Pauline was very Helpful she Was able… Pauline was very Helpful she Was able to address my needs and make sure that I got all the information that I needed so I was comfortable at the end of my call. She was warm and heard reading and our greeting end was very helpful helpful thank you very much for having such great person now to make my day easier.