never in my life never in my life , this whole company is no good . no one answers the phones unless it customer service person. then shell direct straight to someone voicemail, i cant understand that a company like this is still up and running

Horrible company violated my rights and… Horrible company violated my rights and I have no doubts they will violate yours all well . I’m filing a lawsuit if they deny my claim for not properly handling my claim.

I was late on my payment and wanted to… I was late on my payment and wanted to reinstate it. Martha gave me total confidence with the process and how she could help. I appreciate the patience and amazing attitude she had.

0 stars intended 0 stars intended, 1 star so I can write my experience about these people and also to warn everyone of how HORRIBLE their customer service is. Please hope you don't get hit by one of their drivers because you won't receive any calls back. They will avoid all your calls and messages and send you a denial letter and not tell you why! my claim was assigned to a female named Araceli and she was horrible, no calls answered no messages return. spoke to the supervisor but he does not care about the situation.

Integrity Concerns Accountability Issues I'm not happy with the service I am getting from this insurance company. I was side swiped by they're insurer on May 4,2022 and have not heard from anyone in regards to my vehicle. Tom Samaras was suppose to contact me Monday 16,2022 today is Wednesday and I have not heard anything about a rental to get my damaged car in the shop to start working on it I cant afford out of pocket and reimburse rental. This is unacceptable. No one is doing their due diligence to assist me with this situation and this almost week 3 no claims adjuster called or no one to follow up. I need to know who is the supervisor over Dennis because he was no help at all. He begin to raise his voice when I asked about assuming liability and tried to state I was frustrated. I was respect and courteous but this is unacceptable service. I've sent emails. No response. I'm being represented however, it states in the LOR the insurance company is has the right to communicate with me about the property damage. No one wants to communicate with me. I don't understand.