Bad company to deal with. Hoops and $1000 aggregate limits Unfortunately, they are not a good company to work with. More hoops to jump through than a circus. I got their premium package for $900, however only covers an aggregate maximum of $1000 on most things. If they decide you need a new appliance only covers a few hundred dollars. I should have read the fine print before signing up. I had an approved claim for $320 for someone to look at a leak I had, they provided an estimate to repair it which was going to cost $2200, and they said they would only cover $680 as I would hit the $1000 maximum reimbursement. They wanted me to do a bunch of work to get the estimate in their format with their information. Too many hoops, not worth the premium. I canceled, and they are prorating and deducting the $320. Not a good way to run a business.

Pool motor went out Paid pool company $350. Warranty reimbursed No complaints

False and Misleading I called Jacky to make sure they would cover my refrigerator and microwave repairs, however they declined both. The microwave was an older GE model that was a built in when I bought the house 6 years ago. The technician said it needed a new magnetron and diode that would cost $300 with parts and labor. The tech spoke with Jacky and advised her that a new microwave of the same type but newer model would cost $1200. Jacky said because it was old she would not replace it but give me $125 for a new one (Hahaha like that will cover the price). Then the tech said my refrigerator needed a new condenser, compressor, evaporator, heat exchange, dryer filter, and Freon. He advised that the cost to repair would be $2,800. He told Jacky that it would be worth repairing because a new one is upwards of $10,000 for a subzero. I was standing next to the repair tech when he was discussing this with Jacky. I then got on the phone with Jacky to discuss if they would fix it. She said they would not fix it because it was too old and the tech told her they no longer had parts to repair it (LIE). I advised her that wasn’t true that the tech was on the phone with subzero checking on all the parts which they said they had in stock. She then said it’s too old, so they won’t repair it. She said they would issue $500 toward a new refrigerator upon purchase and submittal of the receipt. Don’t wast your time with this company as they make they’re own decisions when to make a repair. I realize the company that came out to assess the appliances wasn’t great but I asked Jacky if they had any referrals in my area that they recommended, however she said they did not.

Hands Down The Best Home Warranty Company This company has always responded positively, professionally and speedily to any issues we've had with our appliances or pool equipment and in the past few years there have been many. Unlike most home warranty companies their contractors never charge a service call fee and on the rare occasions where they didn't have a contractor the company has always sent our reimbursement check for someone we had to call outside of the network in a timely manner. We think it's the best home warranty company out there. #loyalforlife

For a AC repair of $1700 For a AC repair of $1700, The following is CP response. Jun ============= Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 ) Dear Jun, We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance. Diagnosis: Non repairable freon leak in evaporator coil Service Company: WSU Services You may purchase your new unit from any authorized retail dealer, so we encourage you to shop around for the best value. You will need to send us a copy of the receipt, which you can mail, fax, or email to the contact information below. Please have the model and serial numbers of your new appliance listed on the receipt. This offer is good as long as you are a customer and your account is current. Your new replacement unit will be covered by Complete Protection. 1532 NE 96th Street, Suite A Liberty, MO 64068 Fax 1-816-792-2009 Should you have any questions regarding this notice, please call our office at 1-800-978-2022. Thank you, Complete Protection 1-800-978-2022